“…The experience of participants in this study (for instance, see the section on coping in the broader environments) revealed the importance of careful discharge planning, post-ICU follow-up, and continuity of care in the community in enhancing patients' recovery and in addressing the special needs of their MFCs when they are required to care for their loved ones after discharge (Burr, 2002;Chaboyer et al, 2002;McCallum et al, 1996;Pearson et al, 2004). Although evaluation and searches for substantive evidence of such follow-up care like the critical care outreach service (CCOS) have been conducted by various researchers and their effectiveness is being debated (Ball et al, 2003;Cuthbertson, 2003Cuthbertson, , 2007Esmonde et al, 2006;Gao et al, 2007;Garcea et al, 2004;Priestley et al, 2004;Prinjha et al, 2009), nurses should not underestimate the value of CCOS as indicated by the experiences of patients and their MFCs in this study. According to Deacon (2008) and Whiting and Edbrooke (2006), it is recommended that continuing work or further evaluation be established in hospitals to employ or deploy specialist intensive care nurses to conduct wider ICU follow-up care, e.g.…”