Effective Communication and Empathy Skills in Dentistry for Better Dentist-Patient Relationships

Kadanakuppe, Sushi

doi:10.17352/2394-8418.000020

Cited by 10 publications

(12 citation statements)

References 2 publications

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“…Communication with patients is not constrained to only exchange of information, instead involve creating, nurturing, and maintaining the doctor-patient relationship [12]. An effective communication benefits both patients and dentists [13].…”

Section: Discussionmentioning

confidence: 99%

Attitudes of Dentist Towards Communication Skills Learning

Saeed¹,

Esmael²,

Jassim³

et al. 2020

Preprint

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The aim of the study was to determine the attitude of dentist toward learning communication skills and to recognize the factors influencing attitude toward learning communication skills. A cross-sectional study using a self-administered, 26-item, adapted Communication Skills Attitude Scale (CSAS) was carried out among dentist working in a public sector hospital in Qatar. Overall, two scores could be ascertained from the adapted CSAS: the mean positive attitude score (PAS) and negative attitude score (NAS). Non-parametric tests for statistical significance were utilized to assess relation between PAS and NAS scores and demographics. Fifty-nine dentists completed the survey giving an overall response rate of 53.6%. The mean (SD) PAS and NAS scores were 3.98 (SD=0.54) and 3.26 (SD=0.49) respectively. Female dentist was more positive towards learning communication skills than male. No statistically significant correlation was found between both PAS and NAS scores and respondents’ age. Dentists’ had both positive and negative attitudes towards learning communication skills. Considering the high NAS scores, it is recommended to introduce communication skills formal training sessions

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Section: Discussionmentioning

confidence: 99%

Attitudes of Dentist Towards Communication Skills Learning

Saeed¹,

Esmael²,

Jassim³

et al. 2020

Preprint

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“…Health needs and their satisfaction are the main reason for the establishment of specific communication in Medicine, going through several stages (Figure 1). A health problem of a different nature-physical pain, emotional discomfort, situation, condition or any other deviation from the health norm, which is traditionally defined as "pain-related complaint" is the first step in medical communication and the cause of the patient to visit a dentist practice [8][9][10].…”

Section: Characteristics Of Communication In Dentistrymentioning

confidence: 99%

Training Communication Skills During COVID-19 Pandemic as a Part of Educational Process in Dental Medicine

Peeva¹

2021

J Med Res Surg

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Introduction: The training of dental students in communication skills has been faced with a new challenge related to the limitations of COVID 19. Obtaining informed consent and deciding on the need for treatment are part of the twoway dental-patient communication process. While training in Public Dental Health, the students learn the basic rules of patient-oriented communication, discussing models for successful conversation with the patient and the types of verbal and nonverbal communication. The main educational goal is to build dental professionals who can adequately accept the needs of patients, help to realize them and generate trust. The specific educational goal is to organize and discuss specific, evidence-based clinical skills for communicating with patients. Materials and methods: A literature search has been performed and alternatives have been discussed with colleagues. The information search has been conducted using the Medline database (PubMed), Science Direct, and Web of Science. Discussion: The development of the social element has been observed in the relationship dentist - patient. Against the background of growing commercialism in the provision of dental services, patients are feeling increasingly uncertain whether the treatment offered is the needed one. Therefore, the patient must be at the centre of modern dentistry where the primary role has the Medical University in educating ethical principles and building doctors dedicated to humanity. Conclusion: The challenges in teaching students to communicate effectively with the patient are significant, especially in a global pandemic. The roots of philanthropy and empathy are laid back in time. They were described by the first teachers, physicians and philosophers in Medicine such as Hippocrates, Socrates, Plato, Aristotle and others. It is our responsibility just to repeat them.

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“…Interviews with patients with dental phobia revealed that dentist understanding and accepting patient needs and concerns were more important than technical competence [ 11 ]. Moreover, PCC can encourage dental patients to participate in decision-making and check their willingness and ability to follow treatment plans [ 12 , 13 ], and help to ensure that patients are held accountable and compliance is enhanced [ 14 , 15 ].…”

Section: Introductionmentioning

confidence: 99%

Dentists’ attitudes toward patient-centered care and its predictors: a cross-sectional study in South Korea

et al. 2023

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Background Patient-centered care (PCC) has been one of medical practice’s most frequently discussed principles. However, attitudes toward PCC among dentists remain underexplored. This study focuses on examining dentists’ patient-centered attitudes and investigating their predictors. Methods The Patient–Practitioner Orientation Scale which consists of Sharing and Caring subscales was used to assess patient-centered attitudes. The statistical analysis included 217 dentists from South Korea. Hierarchical linear regression analysis was performed to examine the predictors such as sociodemographic aspects, academic factors, work-related factors, and empathy. Results A patient-centered attitude of Caring subscale (M = 4.29, SD = 0.56) emerged, but the provider-centered attitude was higher in Sharing subscale (M = 3.40, SD = 0.48). Work year, academic track, and empathy were associated significantly with an overall caring aspect of patient-centered attitude, while the gender effect remained insignificant. Empathy had a critical and significant impact on the patient-centered attitude. Conclusions Efforts to enhance patient-centeredness in Sharing are needed; post-graduate education and transition to a more patient-centered health system are recommended. Moreover, empathy still matters as it was found to be a significant predictor of patient-centered attitudes. The findings of this study support the need for efforts to enhance patient-centered attitudes among dentists, which will help generate discussion on improving the curriculum of post-graduate education and health system reform.

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Effective Communication and Empathy Skills in Dentistry for Better Dentist-Patient Relationships

Cited by 10 publications

References 2 publications

Attitudes of Dentist Towards Communication Skills Learning

Attitudes of Dentist Towards Communication Skills Learning

Training Communication Skills During COVID-19 Pandemic as a Part of Educational Process in Dental Medicine

Dentists’ attitudes toward patient-centered care and its predictors: a cross-sectional study in South Korea

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