Effectiveness of a rehabilitation professional’s advice and suggestions on a care manager’s self-assessment scores of their care management

Abstract

[Purpose] To verify how advice or suggestions from rehabilitation professionals affect self-assessment by care managers. [Participants and Methods] This was a cross-sectional study in which a survey was administered to care managers from in-home care support offices in nine randomly selected municipalities. The survey was used to self-assess how the advice and suggestions from rehabilitation professionals affected the participant’s care management process. [Results] Responses were received from 419 participants (response rate 11.3%). Of these responses, 388 (92.6% valid response rate) were analyzed, which revealed that 349 (89.9%) participants had received support from a rehabilitation professional, while 39 (10.1%) had not. Participants who had received support from a rehabilitation professional had significantly higher self-assessment scores than those who had not. Univariate and multiple regression analyses revealed that the factors affecting the self-assessment score were as follows: community care conferences as a support system was a negative factor and years of experience as a care manager was a positive factor. [Conclusion] Advice and suggestions from rehabilitation professionals affect improved care managers’ self-assessment scores.