Effectiveness of Information Systems on Automation of Business Processes for Nonprofit Organizations in Arusha City

Abstract

The study examined the effectiveness of information systems on automation of business processes for nonprofit organizations in Arusha City. The study had two specific objectives namely; identify the existing information systems for automation of business processes for nonprofit organizations in Arusha City and to determine the extent to which information systems have improved automation of business processes for nonprofit organizations in Arusha City. The study used descriptive survey research design and quantitative research approach. A sample of 63 respondents was drawn from the population of 75. The study used simple random sampling technique where data were collected through structured questionnaires. Descriptive statistics and Pearson correlation was used to analyze the quantitative data. Findings indicated that there are many information systems but not all of them exist in non-profit organizations in the study area. It was further found that to high extent information systems have improved automation of business processes for nonprofit organizations due to improved supply chain, improved Human Resources management, improved planning and projections, improved sharing of organization data, improved customer service, improved customer relations and improved time management. The study recommends that to achieve their objectives, non-profit organizations should invest in information systems. This can be done through having adequate experts, adopt the sophisticated information systems and train the users of the adopted sophisticated information systems. Moreover, the study recommends that to ensure effectiveness of information systems on automation of business processes for nonprofit organizations; proper ICT infrastructure should be initiated to facilitate the implementation of information systems.