Effects of Corporate Social Responsibility on Firm Performance: Does Customer Satisfaction Matter?

Wei, An-Pin; Peng, Chi-Lu; Huang, Hao-Chen; Yeh, Shang‐Pao

doi:10.3390/su12187545

Cited by 35 publications

(46 citation statements)

References 73 publications

(169 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In business management literature, sustainability is usually paired with corporate social responsibility [49,50], which is important to a company's strategy [51,52]. It is widely recognised that corporate social responsibility has significant effects on a firm's competitive advantage over its opponents and market shares [53].…”

Section: Literature On Sustainabilitymentioning

confidence: 99%

Consumer Attitude towards Sustainability of Fast Fashion Products in the UK

2021

View full text Add to dashboard Cite

This paper attempts to provide an up-to-date depiction and analysis of the consumer’s attitude towards sustainability of fast fashion products in the UK. Four related strands of literature are reviewed to establish a tri-component model of attitude (ABC), i.e., Affective, Behavioural and Cognitive. A wide set of determinants for attitude is identified, including income, price, gender, culture, religion, age, etc. Based on this conceptual framework, an online questionnaire is designed and sent to university students and alumni in the UK, returning 128 valid responses. Both descriptive statistics and regression analysis (oprobit) are employed to shed light on the three components of attitude towards sustainability. It is found that cognitive and behavioural components converge across cultures and religions, but the affective component remains significantly diverse. Employment status contributes to the awareness, decision and feeling of sustainability features, but gender only matters for purchase decisions. In general, there is an improved cognitive and affective awareness of sustainability, but this does not automatically translate to purchase behaviour. Policy interventions like taxes and subsidies are still needed to foster sustainability in the fast fashion industry.

show abstract

Section: Literature On Sustainabilitymentioning

confidence: 99%

Consumer Attitude towards Sustainability of Fast Fashion Products in the UK

2021

View full text Add to dashboard Cite

show abstract

“…Thus, driven by the increase of consumers' environmental sensitivity and the emerging demand for environmental-friendly food products, agri-food producers have embarked on a path of sustainable techniques implementation for their productions, together with the communication of these new strategies to their consumers [2]. The communication of sustainability is a key asset for success in the global market [3] and consumers' sensitivity to environmental issues has become strategical in producers' choices to increase their prices, reputation and to differentiate productions [4][5][6][7][8].…”

Section: Introductionmentioning

confidence: 99%

Consumers’ Attitudes for Sustainable Mountain Cheese

2021

View full text Add to dashboard Cite

The shift towards more sustainable consumptions and habits have had tangible impacts on food markets, which have accepted this challenge by offering a variety of certification systems to pull consumers aside. However, food purchasing choices are also guided by ethical, environmental and cultural motivations, functioning as drivers of food acquiring. This study aimed at assessing the influence of consumers’ attitudes in purchasing an Alpine cheese labelled with a food sustainability logo, as the mountain product brand, following a two-step approach. We estimated the consumers’ preferences for some sustainable labels by using Choice Experiments (CE), followed by a Partial Least Squares Structural Equation Modeling (PLS-SEM) approach to assess the influence of three attitudinal scales on the consumers’ behavior. The main results show the influence of green consumers’ values on the mountain product brand choice, and a strong relationship between green consumers’ and animal well-being values. In the conclusions, some policy indications are provided.

show abstract

“…The issue of consumer or customer satisfaction is a relevant and current research topic at all commercial levels, as has been shown for large firms where high customer satisfaction can diminish the negative effects of corporate social irresponsibility [18,19]. In this sense, standard regulations along food supply chains may positively improve each stage of the supply chain [20].…”

Section: Short Food Supply Chainsmentioning

confidence: 99%

“…In the broad context of short food supply chains, there are specific proposals for new spaces for production, commercialization and consumption of differentiated foods [18]. These are the so-called Alternative Food Networks (AFNs) [21,22].…”

Section: Short Food Supply Chainsmentioning

confidence: 99%

“…The statements contribute to what has been determined by the literature, which establishes a relationship between the Market world and the competitiveness and profit of companies and also the usefulness of products and services. However, consumers and their satisfaction are also mentioned [18][19][20]43,46,73,74,76]. It is relevant that this world did not obtain high scores from consumers.…”

Section: Divergent Worldsmentioning

confidence: 99%

See 1 more Smart Citation

Alternative Food Networks: Perceptions in Short Food Supply Chains in Spain

2021

View full text Add to dashboard Cite

Alternative spaces for the consumption of non-conventional foods as short commercialization chains have been increased worldwide, as well as the interest in understanding the dynamics developed in those initiatives from a social approach, has increased. This work aimed to analyze the Organizers, Producers and Consumers’ perceptions that participate in short food supply chains in ecological markets in the south of Spain. The Conventions Theory framework was used by applying a quantitative and qualitative methodology. A total of 159 questionnaires were applied (three to Organizers, 15 to Producers and 177 to Consumers). The questionnaire considered items related to social conventions for seven worlds (Domestic, Civic, Market, Industrial, Opinion and Inspired) and sociodemographic information. Kruskal-Wallis and Mann-Whitney tests were used to analyze the information. Results show that coincidences and divergences are observed in the importance given to the worlds; the Civic, Inspired and Opinion worlds are perceived similarly by the three types of actors and are related to the interest in how these activities benefit the environment. Differences are attributed to the role played by each type of actor and to socioeconomic aspects. Results can materialize into different strategies to improve these initiatives and reach more consumers.

show abstract

Effects of Corporate Social Responsibility on Firm Performance: Does Customer Satisfaction Matter?

Cited by 35 publications

References 73 publications

Consumer Attitude towards Sustainability of Fast Fashion Products in the UK

Consumer Attitude towards Sustainability of Fast Fashion Products in the UK

Consumers’ Attitudes for Sustainable Mountain Cheese

Alternative Food Networks: Perceptions in Short Food Supply Chains in Spain

Contact Info

Product

Resources

About