Effects of emotion work on burnout and stress among human service professionals

Ogino, Kayoko; Takigasaki, Takashi; Inaki, Koichiro

doi:10.4992/jjpsy.75.371

Cited by 14 publications

(5 citation statements)

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“…The reliability indicators of these modified factors were higher than those of the original German factors, indicating the validity of this approach. 28 Thus, the FEWS-J comprises 21 items under three subscales (six items under negative emotions display, six under positive emotions display, five under emotional dissonance, and four under sensitivity requirements). It includes a 5-point response scale ranging from 1 to 5 for all items.…”

Section: Instrumentsmentioning

confidence: 99%

Professional quality of life of Japanese nurses/midwives providing abortion/childbirth care

et al. 2013

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This study explored the relationship between professional quality of life and emotion work and the major stress factors related to abortion care in Japanese obstetric and gynecological nurses and midwives. Between October 2011 and January 2012, questionnaires that included questions concerning eight stress factors, the Professional Quality of Life Scale, and the Japanese version of the Frankfurt Emotional Work Scale, were answered by 255 nurses and midwives working in abortion and childbirth services. Professional Quality of Life scores (compassion fatigue, compassion satisfaction, burnout) were significantly associated with stress factors and emotion work. Multiple regression analysis revealed that of all the evaluated variables, the Japanese version of the Frankfurt Emotional Work Scale score for negative emotions display was the most significant positive predictor of compassion fatigue and burnout. The stress factors "thinking that the aborted fetus deserved to live" and "difficulty in controlling emotions during abortion care" were associated with compassion fatigue. These findings indicate that providing abortion services is a highly distressing experience for nurses and midwives.

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Section: Instrumentsmentioning

confidence: 99%

Professional quality of life of Japanese nurses/midwives providing abortion/childbirth care

et al. 2013

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“…psychological characteristics as the primary contributors to negative health outcomes (McCann & Pearlman, 1990;Ogino, Takigasaki, & Inaki, 2004), and social scientists focusing on the work environment and organisational structure. Back in the 1970s, Arnie Hochschild critiqued social psychology for its tacit assumption that emotion is an individual concern and not governed by social rules or affected by social contexts, including the work environment.…”

Section: Demands Of Work For Health Professionalsmentioning

confidence: 99%

“…Research done in areas of the ‘people’ sector indicates that intensive face‐to‐face work is demanding and potentially stressful (Biron, Brun, Ivers, & Cooper, ). Literature on stress and burnout is somewhat polarised, however, with psychologists inclined to cite psychological characteristics as the primary contributors to negative health outcomes (McCann & Pearlman, ; Ogino, Takigasaki, & Inaki, ), and social scientists focusing on the work environment and organisational structure. Back in the 1970s, Arnie Hochschild critiqued social psychology for its tacit assumption that emotion is an individual concern and not governed by social rules or affected by social contexts, including the work environment.…”

Section: Introductionmentioning

confidence: 99%

‘Momma bear wants to protect’: Vicarious parenting in practitioners working with disturbed and traumatised children

Fixsen

Ridge

Evans

2019

Couns and Psychother Res

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Practitioners working with disturbed and neglected children and young people face many practical and personal challenges, including countertransference and secondary trauma reactions. One underexplored area is the practitioner requirement to negotiate with children's parents and to process feelings towards both parents and children. We explore the experiences of female counsellors and psychologists working with children and young adults in the UK mental health care sector, using an inductive thematic analysis. While participants spoke positively about their vocation and satisfaction gained from acting as an agent of change in young people's lives, they also related highly intense emotional work and traumatic accounts, using powerful metaphors to convey the impact of hearing and processing stories, indicating vicarious trauma effects and a strong parental invocation in therapists, including maternal feelings towards some children ('vicarious parenting'). Some parents were cast as potentially harming a child and obstructing the professional's work. Our paper fleshes out vicarious parenting as a particular form of countertransference.

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“…Medical professionals easily experience burnout because of frequent experiences of sadness, misery, emptiness, and loss of self-confidence (Ogino, Takigasaki, & Inaki, 2004). These situations can be characterized by a sense of incongruity, a mentally and physically disharmonic, dissatisfied feeling that occurs when another person does not act as expected and when one cannot adapt to such an environment (Brotheridge & Grandey, 2002;Yamada & Miyamoto, 2005).…”

mentioning

confidence: 95%