Low back pain (LBP) is a prevalent global health issue that causes significant discomfort and disability. Previous research highlights the crucial role of mattress quality, particularly firmness and usage duration, in LBP management. This study aimed to examine sociodemographic and mattress usage characteristics, assessing LBP severity, comparing pain across different mattress firmness levels, and analyzing the correlation between mattress usage duration and LBP severity. This exploratory study was conducted at Hussain Memorial Hospital, Lahore, over two months in 2023. Using the purposive sampling method, this study recruited 130 male and female patients, aged 18 to 60 years, diagnosed with mechanical back pain through a positive Kemp test and who have been using the same mattress for over a year. The data were collected through face-to-face interviews using a questionnaire that incorporated the Numeric Pain Rating Scale (NPRS) and Modified Oswestry Disability Index (MODI). Analysis was performed using SPSS 25.00, with significance set at p-value ≤ 0.05. Most of the patients reported moderate disability (78.46%) and preferred medium mattress firmness (29.23%), with an average mattress usage of 7.18 ± 3.49 years. Kruskal‒Wallis tests revealed significant differences in LBP severity across mattress firmness levels (p < 0.001), with medium firmness associated with less pain. A positive correlation was found between mattress use duration and LBP severity, with r = 0.250 (p = 0.004). This study established a link between mattress firmness and LBP severity, with medium firmness potentially offering optimal relief. Additionally, a correlation exists between extended mattress usage and heightened LBP symptoms, suggesting that the age of a mattress may aggravate LBP. These insights highlight the importance of selecting a mattress by carefully considering both its firmness and usage duration as key factors in effective LBP management.