Effects of Online–Offline Service Integration on e‐Healthcare Providers: A Quasi‐Natural Experiment

Huang, Ni; Yan, Zhijun; Yin, Haonan

doi:10.1111/poms.13381

Cited by 71 publications

(36 citation statements)

References 102 publications

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“…Compared with the research using mathematical models, there are relatively few empirical studies on on-demand service platform operations management. Through our reading and sorting of the literature, we find that for empirical research with a single platform as the research object, field experiments and natural experiments are the most common empirical research methods (Sun et al, 2019a;Cui et al, 2020;Wang et al, 2020a;Huang et al, 2021;Mejia and Parker, 2021;Xu et al, 2021;Yan et al, 2021). Such studies are often based on actual data provided by large, well-known platforms.…”

Section: Literature Discussionmentioning

confidence: 99%

“…They empirically examined the impact of unstructured emotional information that service providers offer on the popularity and sales of services in space-sharing platforms. Huang et al (2021) investigated the impact of online-offline service integration on demand and reputational outcomes for e-healthcare. Using quasi-natural experiments on e-healthcare platforms, they investigated the moderating role of provider-specific characteristics by performing a differential analysis combined with different matching strategies.…”

Section: Literature Discussionmentioning

confidence: 99%

Section: Literature Discussionmentioning

confidence: 99%

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On-demand service platform operations management: a literature review and research agendas

Yan

Liu²,

Shi³

et al. 2022

MSCRA

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PurposeThe literature review aims to facilitate a broader understanding of on-demand service platform operations management and proposes potential research directions for scholars.Design/methodology/approachThis study searches four databases for relevant literature on on-demand service platform operations management and selects 72 papers for this review. According to the research context, the literature can be divided into research on “a single platform” and research on “multiple platforms”. According to the research methods, the literature can be classified into “Mathematical Models”, “Empirical Studies”, “Multiple Methods” and “Literature Review”. Through comparative analysis, we identify research gaps and propose five future research agendas.FindingsThis paper proposes five research agendas for future research on on-demand service platform operations management. First, research can be done to combine classic research problems in the field of operations management with platform characteristics. Second, both the dynamic and steady-state issues of on-demand service platforms can be further explored. Third, research employing mathematical models and empirical analysis simultaneously can be more fruitful. Fourth, more research efforts on the various interactions among two or more platforms can be pursued. Last but not least, it is worthwhile to examine new models and paths that have emerged during the latest development of the platform economy.Originality/valueThrough categorizing the literature into two research contexts as well as classifying it according to four research methods, this article clearly shows the research progresses made so far in on-demand service platform operations management and provides future research directions.

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Section: Literature Discussionmentioning

confidence: 99%

Section: Literature Discussionmentioning

confidence: 99%

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On-demand service platform operations management: a literature review and research agendas

Yan

Liu²,

Shi³

et al. 2022

MSCRA

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“…Many people who were locked in their homes, very often struggling with preexisting conditions, abandoned their treatment [53,54]. In many cases, doubts about the efficiency of e-healthcare were rising [55][56][57]. For those who previously had no mental health issues, loneliness and social isolation became the biggest struggle, despite physical closeness in densely inhabited areas.…”

Section: Mental Health and Covid-19mentioning

confidence: 99%

Mental Health and the City in the Post-COVID-19 Era

Bil¹,

Buława

Świerzawski

2021

Sustainability

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The article describes the risks for the mental health and wellbeing of urban-dwellers in relation to changes in the spatial structure of a city that could be caused by the COVID-19 pandemic. A year of lockdown has changed the way of life in the city and negated its principal function as a place of various meetings and social interactions. The danger of long-term isolation and being cut-off from an urban lifestyle is not only a challenge facing individuals, but it also creates threats on various collective levels. Hindered interpersonal relations, stress, and the fear of another person lower the quality of life and may contribute to the development of mental diseases. Out of fear against coronavirus, part of the society has sought safety by moving out of the densely populated city centres. The dangerous results of these phenomena are shown by research based on the newest literature regarding the influence of COVID-19 and the lockdown on mental health, urban planning, and the long-term spatial effects of the pandemic such as the urban sprawl. The breakdown of the spatial structure, the loosening of the urban tissue, and urban sprawl are going to increase anthropopressure, inhibit access to mental health treatment, and will even further contribute to the isolation of part of the society. In addition, research has shown that urban structure loosening as a kind of distancing is not an effective method in the fight against the SARS-COV pandemic. Creating dense and effective cities through the appropriate management of development during and after the pandemic may be a key element that will facilitate the prevention of mental health deterioration and wellbeing. It is also the only possibility to achieve the selected Sustainable Development Goals, which as of today are under threat.

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“…In addition, the impact of integrating online and offline healthcare services on hospitals has been extensively studied. For example, as indicated by Huang, et al [4], such integration can improve the professional reputation of hospitals.…”

Section: Introductionmentioning

confidence: 95%

Explore How Online Healthcare Can Influence Willingness to Seek Offline Care

Cao

Yang

et al. 2022

IJERPH

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With the recent development of internet healthcare, many hospitals have laid out their online platforms. However, there have been some poor service levels and low quality. The frequency of such problems has led to a decline in patient satisfaction. Therefore, it is vital to explore how hospitals can improve user satisfaction and willingness to visit them offline by setting up an online presence. Most studies conducted so far have remained limited to the single dimension of online or offline healthcare, with few studies exploring the relationship between them. While a few studies have explored the impact of online service quality on willingness to seek offline care, they also face the problem of a single perspective of analysis. Therefore, this study constructs a multidimensional model of the factors influencing online healthcare users’ willingness to seek offline care by integrating the value-based adoption model and the stimulus–organism–response model. Through a partial least squares-structural equation modelling analysis of 283 valid samples, this study found that online doctor–patient interactions and service quality positively impact user perception. This paper explores the development path of online healthcare from a new theoretical perspective. In addition, the findings provide new guidelines for hospitals to achieve economic and social benefits.

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Effects of Online–Offline Service Integration on e‐Healthcare Providers: A Quasi‐Natural Experiment

Cited by 71 publications

References 102 publications

On-demand service platform operations management: a literature review and research agendas

On-demand service platform operations management: a literature review and research agendas

Mental Health and the City in the Post-COVID-19 Era

Explore How Online Healthcare Can Influence Willingness to Seek Offline Care

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