2019
DOI: 10.1080/13683500.2019.1626814
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Effects of online reviews and managerial responses from a review manipulation perspective

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Cited by 35 publications
(11 citation statements)
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“…For example, when selecting restaurants, consumers can learn about information, such as recommended dishes and dining environment from online reviews and then make purchase decisions. Fake reviews are generated to boost sales because online reviews play a vital role in consumers’ decision-making (Chan et al , 2017; Schuckert et al , 2015; Xu et al , 2020). Fake reviews are online reviews that are fabricated to mislead consumers (Wu et al , 2020).…”
Section: Introductionmentioning
confidence: 99%
“…For example, when selecting restaurants, consumers can learn about information, such as recommended dishes and dining environment from online reviews and then make purchase decisions. Fake reviews are generated to boost sales because online reviews play a vital role in consumers’ decision-making (Chan et al , 2017; Schuckert et al , 2015; Xu et al , 2020). Fake reviews are online reviews that are fabricated to mislead consumers (Wu et al , 2020).…”
Section: Introductionmentioning
confidence: 99%
“…Part of the review site content about hotel services is thus misleading (Jindal and Liu 2008;Filieri et al 2015;Akhtar et al 2019). Managers' responses to reviews may be perceived differently by users and may even reduce the credibility of reviews, as shown in the case of TripAdvisor by Xu et al (2020). Reyes-Menendez et al (2019a) used the PRISMA methodology to provide a systematic review of articles published in the Web of Science on the issue of false reviews.…”
Section: Trust In Ugc-based Review Sitesmentioning
confidence: 99%
“…For instance, MRs on TripAdvisor were negatively correlated to bookings; tourists see MRs on TripAdvisor as review manipulations rather than an active effort by the hotel (Y. Xu et al , 2020). More specifically, the revenue of a hotel declines when the proportion of reviews with MRs increases above a certain level (approximately 0.4) (Anderson and Han, 2016).…”
Section: 2 Online Managerial Responsesmentioning
confidence: 99%