Effects of overtourism, local government, and tourist behavior on residents’ perceptions in Alcúdia (Majorca, Spain)

García-Sastre, María Antonia; Alemany-Hormaeche, Margarita

doi:10.1016/j.jort.2022.100499

Cited by 20 publications

(8 citation statements)

References 56 publications

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“…With the exponential growth in the number of shopping malls in Doha, this city has emerged as an ideal place to visit. The tourists flow during the summer seasons has increased, and they revisit these mega-malls for shopping (García-Buades et al, 2022;Jangra et al, 2021;Jeong et al, 2020;Zhang et al, 2019). This investigation contributes to the literature on consumer behavior and tourists' perceptions of mega-malls in Doha (Wong and Lai, 2021;Zhang et al, 2020).…”

Section: Introductionmentioning

confidence: 85%

Mega shopping malls technology-enabled facilities, destination image, tourists’ behavior and revisit intentions: Implications of the SOR theory

Al-Sulaiti

2022

Front. Environ. Sci.

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Mega shopping malls technology-enabled services influence tourists shopping behavior as Jumbo malls offer a broader range of products and services with innovative features that impacts revisit intentions. This study’s novelty is the research on mega shopping malls as literature lacs it. Travel, leisure, and tourism sectors have gained balanced attention, and scholars have contributed with academic research perspectives. Mega malls in modern cities attract tourists that help foster economic development with revisit intentions. Technology-enabled products influence sustainable tourists’ experiences. Despite broad investigative studies on tourists’ experiences, literature shows little regarding tourists’ shopping experiences in mega shopping malls that lead to reviewing tourist destination choices. This narrative research explores how shopping malls attributes influence tourists’ behavioral intentions in mega malls’ shopping environments that satisfy them for revisiting intentions in the future. Doha city is an economic hub that plays a crucial role in the economic and social development of the region. The city lies on the sea and has many mega shopping malls that offer technology-enabled products and services to attract regional and global tourists. It boosts sustainable economic activities, climate change, and environmental protection concerns. The city of Doha oscillates widespread beaches, and its mega shopping malls are famous as tourist attractions for domestic, regional, and global travelers. As an independent and economically affluent country, it has its take on attracting tourists. The study aimed to examine the revisiting behavior of Doha tourists with destination revisit intentions. A pleasant shopping experience in sizeable technology-enabled shopping malls is critical for tourist satisfaction. The trust, perceived value, and environmental effects affect tourists’ revisit intentions. Other factors include high spirits, excitement, new tourist destinations, and visiting friends. External factors include a preference for natural and historical destinations, technology-enabled facilities, infrastructure, safety, affordability, comfort, budget range, and sociocultural factors. The study recommends future inquiries based on factors that empirically test mega malls’ technology-enabled product effects on tourists’ behaviors. The findings not only contribute to tourists’ experiences in mega shopping malls and revisit intention literature but also provide implications’ for officials and policymakers to articulate policies that promote tourists’ mega-mall shopping experiences and destinations.

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Section: Introductionmentioning

confidence: 85%

Mega shopping malls technology-enabled facilities, destination image, tourists’ behavior and revisit intentions: Implications of the SOR theory

Al-Sulaiti

2022

Front. Environ. Sci.

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“…While perceived crowding has been validated to affect both tourist satisfaction and destination loyalty negatively (García-Buades et al, 2022; Papadopoulou et al, 2023; Ruiz et al, 2021), its moderating role in the triangle relationship between these two and perceived value is still unexplored. Statistical results suggest that high levels of perceived crowding as WHS can suppress the positive influence of perceived value on either tourist satisfaction ( H4 ) or destination loyalty ( H5 ).…”

Section: Discussionmentioning

confidence: 99%

“…The concentration of tourists at certain times gave rise to the problem of over-crowdedness at the destination (Gössling, McCabe, & Chen, 2020; Mihalic, 2020; Yu & Egger, 2021). The adverse effects caused by a high volume of tourist arrivals on the level of tourist density can produce unsatisfactory psychological outcomes among visitors to the destination (García-Buades, García-Sastre, & Alemany-Hormaeche, 2022; Papadopoulou et al, 2023; Ruiz, Delgado, García-Bello, & Hernández-Fernaud, 2021).…”

Section: Introductionmentioning

confidence: 99%

How perceived crowding changes the interrelationships between perceived value, tourist satisfaction and destination loyalty: the empirical study at Hoi An

Phi,

Phuong,

Huy

2024

IJTC

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Purpose This paper seeks to revisit the interrelationship among tourists’ perceived value of the destination, tourist satisfaction and destination loyalty in the heritage tourism site of Hoi An. In addition, the moderating role of tourists’ perceived crowding, which has become remarkably common at the site, in such a triangle relationship will also be explored. In other words, this study aims to validate an extended model of perceived value – tourist satisfaction – destination loyalty – perceived crowding. Design/methodology/approach The study collects data from 403 tourists who visited Hoi An during peak season through an online questionnaire. The data were later analysed using AMOS and Warp partial least squares. Findings The results validate the significant and positive correlation among perceived value, customer satisfaction and destination loyalty. Also, perceived crowding was confirmed to affect the relationship among these three variables negatively. In terms of academic contributions, this paper empirically proved that low levels of tourist satisfaction and destination loyalty among tourists who highly value their visiting experience at World Heritage Sites (WHS) can be caused by perceived crowding. Originality/value So far, current literature has investigated the direct (either positive or negative) relationship between perceived crowding and post-visit behaviours of tourists (Nie et al., 2022; Papadopoulou, Ribeiro, & Prayag, 2023; Stemmer, Gjerald, & Øgaard, 2022). Broadening this area of research, the authors of this paper used the social interference theory and the stimulus-overload theory to explain the low level of tourist satisfaction and destination loyalty among tourists who highly value their visiting experience at WHS.

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“…In turn, government inaction can affect the attributes of rural tourism destinations. Poor government management, irrational planning and lack of coordination can hinder the development of the destination; and problems in the destination must be managed by the government (García-Buades et al, 2022). In addition, under the background of the implementation of the rural revitalization strategy, the central and local governments are jointly committed to improving the economy of rural areas and improving the quality of life of residents, which further strengthens the influence of government administration on the attributes of rural tourism destinations.…”

Section: International Journal Of Research Studies In Management 75mentioning

confidence: 99%

Destination attributes, tourist loyalty behavior and administration towards rural tourism in Jiangxi Province, China

Zhou¹,

Borbon²

2022

IJRSM

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Against the backdrop of the COVID-19 pandemic, the development of short-distance rural tourism has ushered in important opportunities globally. Improving tourist loyalty has become one of the most effective ways to develop rural tourism due to its low cost. In recent years, China's rural tourism has made great achievements under the role of administration, and the practice is worth learning from. This study takes Jiangxi Province, a well-developed rural tourism province in China as an example, to evaluate the impact of administration on destination attributes and tourist loyalty behavior towards rural tourism. As a quantitative research, this study used a validated and reliable instrument to conduct an anonymous survey in a snowball manner through an online platform, and finally obtained valid data on 779 people from 29 provinces in China who have experienced rural tourism in 11 prefecture-level cities of Jiangxi Province. The results show that the respondents have a strong desire and loyal behavioral intention to travel to rural areas. They agreed with the attributes of rural destinations and preferred physiography. Respondents agree with administration towards rural tourism, and are more likely to perceive central administration. The study confirms that pairwise significant correlations between the three variables of destination attributes, tourist loyalty behavior and administrative perception towards rural tourism. Based on these, a rural tourism development framework that is conducive to improving tourists' loyalty behavior is proposed, and some development recommendations for different stakeholders are given to better promote the current development of rural tourism.

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Effects of overtourism, local government, and tourist behavior on residents’ perceptions in Alcúdia (Majorca, Spain)

Cited by 20 publications

References 56 publications

Mega shopping malls technology-enabled facilities, destination image, tourists’ behavior and revisit intentions: Implications of the SOR theory

Mega shopping malls technology-enabled facilities, destination image, tourists’ behavior and revisit intentions: Implications of the SOR theory

How perceived crowding changes the interrelationships between perceived value, tourist satisfaction and destination loyalty: the empirical study at Hoi An

Destination attributes, tourist loyalty behavior and administration towards rural tourism in Jiangxi Province, China

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