Effects of perceived quality on consumer attitudes and satisfaction: Focus on lip products

Lim, Suyeun; Kwon, Ki Han

doi:10.1111/jocd.15457

Cited by 4 publications

(2 citation statements)

References 28 publications

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“…1, which mainly reflects the actual feelings of users on the quality and performance of vehicles' hardware. Lim and Ozkan et al demonstrated that in daily consumption products, product quality has a significant positive impact on customers' attitudes and satisfaction [40,41]. Agyeman et al revealed a strong relationship between the perceived quality and school bus services' accessibility, safety, efficiency, and other factors [42].…”

Section: Construct Definition and Hypothesis Developmentmentioning

confidence: 99%

A Quantitative Study on Factors Influencing User Satisfaction of Micro-Mobility in China in the Post-Sharing Era

Cheng,

Yang,

et al. 2024

Sustainability

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In the post-sharing era, the evolution of the shared micro-mobility industry has transitioned from expanding market share to providing precise services. The focus on user satisfaction has shifted from a singular emphasis on functional utility to diversified product values. Product perceived value has emerged as a comprehensive factor for enhancing user satisfaction, aiding companies in formulating precise services, mitigating urban resource wastage, and promoting sustainable urban development. From the perspective of product perceived value, this study combined the analysis of factors affecting user satisfaction of shared micro-mobility and the interaction between these aspects and carried out the following two studies. Research No. 1: By mining the user review data on app platforms related to shared micro-mobility and adopting the latent dirichlet allocation (LDA) algorithm, we have initially identified 17 major factors affecting the satisfaction of users and summarized these factors into four research topics constituting product perceived value. Research No. 2: On the basis of Research No. 1, the content of the American Customer Satisfaction Index (ACSI) was expanded, and a user satisfaction research model focusing on the perceived value of shared micro-mobility products was constructed. Afterwards, by using the data collected in questionnaire surveys, structural equation modeling (SEM) was used to model the user satisfaction of shared micro-mobility through SEM, which was deployed to establish an empirical analysis. It is found that (1) both user expectation and product quality can positively affect the perceived value of products through interactive experience; (2) factors such as user expectation, product quality, interactive experience, and subjective consciousness can positively affect user satisfaction through the perceived value of products, with user expectation delivering the greatest influence; and (3) subjective consciousness has a direct positive effect on users’ willingness to continuously use a product but no significant effect on user satisfaction. These findings expand the user satisfaction theoretical model in the field of shared micro-mobility, constitute suggestions for product development and service promotion in the shared micro-mobility industry, and can provide new ideas and methods for the sustainable development of urban transportation.

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Section: Construct Definition and Hypothesis Developmentmentioning

confidence: 99%

A Quantitative Study on Factors Influencing User Satisfaction of Micro-Mobility in China in the Post-Sharing Era

Cheng,

Yang,

et al. 2024

Sustainability

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“…Hal ini bisa memicu tingkat penjualan tidak stabil. Oleh karena itu, perusahaan dituntut untuk tetap mengutamakan kualitas produk yang dijual untuk tetap bisa memuaskan pelanggannya (Asha, 2023;Bhowmick, 2023;Ekasari, 2019;Febryanto, 2018;Hallencreutz, 2021;Lim, 2022;Poornachandrika, 2020;Soegoto, 2018;Venkatasudhahar, 2023).…”

Section: Pendahuluanunclassified

Pengaruh Food Quality, Service Quality, dan Customer Satisfaction terhadap Keputusan Pembelian di Restaurant Mi Gacoan Mojokerto

Ananta,

Hariasih

2024

Innovative

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Penelitian ini bertujuan untuk menguji pengaruh dari Kualitas Food quality, Service quality Customer satisfaction Terhadap Keputusan Pembelian Di Restaurant Mie Gacoan. Pada penelitian ini menggunakan metode kuantitatif. Total sampel yang diambil pada penelitian ini sebesar 100 responden dari pelanggan restaurant Mie Gacoan Mojokerto.Teknik pengumpulan data menggunakan Kuesioner. Analisis data dalam penelitian ini meliputi uji validitas, uji reliabilitas, uji normalitas, uji multikolinieritas, uji heteroskedastisitas, uji linieritas, uji auto korelasi, analisis regresi linier berganda, uji T, koefisien korelasi berganda (R) dan koefisien determinasi (R2). Dengan alat bantu SPSS 22 (Statistical Package for the Social Sciences).Hasil penelitian ini, membuktikan bahwa food quality berpengaruh terhadap keputusan pembelian, service quality berpengaruh terhadap keputusan pembelian, customer satisfaction berpengaruh terhadap keputusan pembelian dan Food quality, Service quality Customer satisfaction berpengaruh secara simultan terhadap keputusan pembelian di restauran Mie Gacoan.

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Assessment of the association between aesthetic products and perceived product quality: an analysis of customer attitudes

Baghirov,

Zhang

2024

JCM

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Purpose This paper aims to high vs. low aesthetic designed products, investigating how perceived quality acts as a mediator between aesthetic design and product attitude. The authors test how different individuals, such as minimalists vs. maximalists, hedonists vs. utilitarians and self-esteem levels, modify this relationship. Design/methodology/approach Seven hypotheses and a research framework model were developed. Three studies were conducted using the PROCESS Macro V4.3 for analysis, with the results subsequently discussed. A finalized research framework is presented. Findings The authors observed that aesthetically pleasing designs positively influence consumer attitudes towards products. Hedonism versus utilitarianism and self-esteem are essential components within the indirect pathway, connecting aesthetic design to perceived quality and subsequently to product attitude, while minimalism directly affects the relationship between aesthetic design and product attitude. Practical implications Marketers must comprehend diverse consumer preferences and traits for business success. Perceived quality, distinct from actual quality, strongly shapes pre-purchase product attitudes. Therefore, aligning design with perceived quality is crucial. Originality/value This study provides valuable insights into how individual factors influence the choice of products with different aesthetic designs.

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Effects of perceived quality on consumer attitudes and satisfaction: Focus on lip products

Cited by 4 publications

References 28 publications

A Quantitative Study on Factors Influencing User Satisfaction of Micro-Mobility in China in the Post-Sharing Era

A Quantitative Study on Factors Influencing User Satisfaction of Micro-Mobility in China in the Post-Sharing Era

Pengaruh Food Quality, Service Quality, dan Customer Satisfaction terhadap Keputusan Pembelian di Restaurant Mi Gacoan Mojokerto

Assessment of the association between aesthetic products and perceived product quality: an analysis of customer attitudes

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