Effects of privacy concern, risk, and information control in a smart tourism destination

Abstract

Smart tourism destinations are growing, with the use and implementation of technology to make travel more enjoyable. Still, the tourist's information privacy concerns generated by the big data available to the destination and service providers is a significant problem for smart tourism, which can affect the sustainability and economic benefit of the smart tourism destination. This study investigates privacy concern, perceived risk, control of information, service provider trust in a smart tourism destination, and the resulting behavioural intentions. The results were obtained using an online survey of 384 respondents that have visited the smart tourism destination Dubai. The results indicated that use context as an environmental factor helps mitigate the tourists' negative privacy concerns and perceived risk towards trust in a smart tourism destination. Furthermore, previous privacy violation experience as a personal factor was negatively related to trust in the smart tourism destination and the service providers. The study provides meaningful contributions on smart tourism to destination management organizations (DMO's) and service providers on what influences and mitigates the privacy concern of the tourists using mobile application location-based services available in a smart tourism destination, building on the social cognitive theory.

Research on the Influencing Mechanism via Which Security Perception of Personal Information Affects Tourist Happiness: A Moderated Mediation Model

“…10)". Secondly, the SPPI affects the perception of smart tourism applications, a finding which is in line with the study of Afolabi et al [73]. The level of SPPI affects the PSTA, and the SPPI is different for different platforms of smart tourism applications: "Meituan, Ctrip, Yilong: these (applications) are still more reliable, I think.…”

“…Furthermore, some studies have shown that tourists' PSTA can affect tourist satisfaction and TH [17,69]. Meanwhile, PSTA is likely to involve tourists' SPPI [73]. Thus, whether PSTA can play a mediating role between SPPI and TH is a question that should be explored.…”

“…PSTA inevitably involves the various methods that can bring convenience to touring, with the most common methods including tour reservation [12,38,62], navigation [62,116], AR experience [48,49,54], and wisdom experience in scenic spots [4,64]. When tourists use smart tourism applications, there may be problems involving login with personal information [73], which relates to tourists' SPPI. Therefore, in this paper, we hypothesized the following: Hypothesis 1a (H1a).…”

Competitiveness of Germany and the Labour Market: A Migration Perspective

“…According to the authors, participation rates are lower for immigrants, especially for immigrant women. Other research findings have also emphasised the significance of gender differences when analysing migration in Europe (Afolabi et al, 2021;Vorobeva & Dana, 2021). Based on this finding, the female participation rate has also been considered a possible significant factor in migrating the population from the Nordic countries to Germany.…”

Research trends in technology in the context of smart destinations: a bibliometric analysis and network visualization

“…Xiang et al (2015), Huang et al (2017), andGonzález-Reverté et al (2018), among others, warn of the privacy and security risks related to the use of smart technologies. In particular, location-based services (LBSs) have raised great concern due to the use of the location of users by mobile applications that, in some cases, ends up negatively affecting trust in destinations (Afolabi et al 2021).…”