Effects of robots’ appearance on guest service experiences

Bakirtas, Hulya; Baser, Senem Hazel

doi:10.1080/19368623.2024.2337798

Journal of Hospitality Marketing & Management

2024

DOI: 10.1080/19368623.2024.2337798

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Effects of robots’ appearance on guest service experiences

Hulya Bakirtas,

Senem Hazel Baser

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Cited by 6 publications

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Effects of robots’ appearance on guest service experiences

Cited by 6 publications

References 100 publications

The hospitable thought that counts: An emerging theory of “AI consciousness” in genuine hospitality

The hospitable thought that counts: An emerging theory of “AI consciousness” in genuine hospitality

Should chatbots use dialects? Exploring the influence mechanism of chatbot language form on value co-creation intention

Technology-driven smart consumer experiences in tourism destinations

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