“…In-hospital studies show that non-technical skills, such as situation awareness, decision-making, leadership, communication and teamwork, enhance performance. 21,22 Basic life-support courses could focus on gathering a team and the various tasks for bystanders: resuscitation, communication with dispatcher, quality CPR, receiving the ambulance, retrieving an AED and calling out for help from any healthcare professionals among the bystanders. We should think of the dispatcher and the bystanders as "the first resuscitation team" at the scene, the ambulance personnel are the second team and the receiving team at the hospital as the third-essentially a chain of resuscitation teams performing many of the same tasks.…”