Effects of Workload on Communication Processes in Decision Making Teams

Urban, Julie M.; Bowers, Clint A.; Morgan, Ben B.; Monday, Susan D.

doi:10.21236/ada275894

Cited by 3 publications

(1 citation statement)

References 1 publication

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“…More recently, Sauer, Felsing, Franke, and Ru ¨ttinger (2006) found that specialized teams with a deep level of understanding of a small number of possible scenarios engaged in less within-team communication and superior performance compared with nonspecialized teams that possessed superficial knowledge about a broad number of different scenarios. In addition, Urban, Bowers, Monday, and Morgan (1995) revealed that during periods of high workload, better performing teams made significantly fewer requests for information than lower performing teams. Finally, Waller and colleagues (2004) found that better performing nuclear crews engaged in less information exchange and interacted for less time than lower performing crews during a simulated crisis.…”

Section: Complexity Of Patternsmentioning

confidence: 99%

The benefits of flexible team interaction during crises.

Stachowski¹,

Kaplan²,

Waller³

2009

Journal of Applied Psychology

180

202

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Organizations increasingly rely on teams to respond to crises. While research on team effectiveness during nonroutine events is growing, naturalistic studies examining team behaviors during crises are relatively scarce. Furthermore, the relevant literature offers competing theoretical rationales concerning effective team response to crises. In this article, the authors investigate whether high- versus average-performing teams can be distinguished on the basis of the number and complexity of their interaction patterns. Using behavioral observation methodology, the authors coded the discrete verbal and nonverbal behaviors of 14 nuclear power plant control room crews as they responded to a simulated crisis. Pattern detection software revealed systematic differences among crews in their patterns of interaction. Mean comparisons and discriminant function analysis indicated that higher performing crews exhibited fewer, shorter, and less complex interaction patterns. These results illustrate the limitations of standardized response patterns and highlight the importance of team adaptability. Implications for future research and for team training are included.

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Section: Complexity Of Patternsmentioning

confidence: 99%

The benefits of flexible team interaction during crises.

Stachowski¹,

Kaplan²,

Waller³

2009

Journal of Applied Psychology

180

202

View full text Add to dashboard Cite

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Military Team Research: 10 Years of Progress

Salas

Bowers²,

Cannon‐Bowers³

1995

Military Psychology

119

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Effects of Automation of Information-Processing Functions on Teamwork

Wright

Kaber

2005

Hum Factors

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We investigated the effects of automation as applied to different stages of information processing on team performance in a complex decision-making task. Forty teams of 2 individuals performed a simulated Theater Defense Task. Four automation conditions were simulated with computer assistance applied to realistic combinations of information acquisition, information analysis, and decision selection functions across two levels of task difficulty. Multiple measures of team effectiveness and team coordination were used. Results indicated different forms of automation have different effects on teamwork. Compared with a baseline condition, an increase in automation of information acquisition led to an increase in the ratio of information transferred to information requested; an increase in automation of information analysis resulted in higher team coordination ratings; and automation of decision selection led to better team effectiveness under low levels of task difficulty but at the cost of higher workload. The results support the use of early and intermediate forms of automation related to acquisition and analysis of information in the design of team tasks. Decision-making automation may provide benefits in more limited contexts. Applications of this research include the design and evaluation of automation in team environments.

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Effects of Workload on Communication Processes in Decision Making Teams

Cited by 3 publications

References 1 publication

The benefits of flexible team interaction during crises.

The benefits of flexible team interaction during crises.

Military Team Research: 10 Years of Progress

Effects of Automation of Information-Processing Functions on Teamwork

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