Efficiency of Indian banks in fostering financial inclusion: an emerging economy perspective

Agarwala, Nidhi; Maity, Sudarshan; Sahu, Tarak Nath

doi:10.1057/s41264-022-00203-7

Cited by 7 publications

(4 citation statements)

References 40 publications

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“…5. Bank Efficiency and Sustainable Development: Agarwala, Maity, and Sahu (2023) talked about how bank efficiency can help PMJDY reach its full potential for sustainable development. It is very important for banks to work quickly, appropriately, and in line with the larger sustainability goals in order for financial equality to lead to sustainable growth.…”

Section: Discussionmentioning

confidence: 99%

“…How Effectively Indian Banks Help With Financial Inclusion; Another study by Agarwala, Maity, and Sahu in 2023 looked at how well Indian banks did at promoting financial inclusion through the PMJDY. Agarwala et al (2023) say that their research shows how important it is for banks to be efficient and for sustainable development to work together.…”

Section: Geographical Hot Spots For Financial Inclusion and Exclusion...mentioning

confidence: 99%

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Deciphering the Influence of PMJDY on Financial Inclusion and Development Sustainability

2024

resmil

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Using a method based on secondary data analysis, this paper looks at the important topic of Financial Inclusion in India through the lens of sustainability. The study uses a lot of reliable sources, like government websites, RBI reports, NABARD papers, IBA Bulletins, academic journals, magazines, and bank websites to give a full picture of the present state of financial inclusion in India. It focuses on sustainable financial practises and looks at how inclusion fits in with the social, economic, and environmental aspects of sustainability. One of the most important things about secondary data is that it is useful for giving a history and broad-based view. It is also easy to find and doesn't take a lot of time or money. It does talk about the problems that come with using extra data, like making sure it is relevant, keeping the data safe, and being up to date. The paper carefully puts together data from many different sources to give a full picture of India's long-term financial inclusion situation, highlighting both its successes and areas that need more work. The study's results show that India's financial sector has a lot of possibilities and problems, especially when it comes to sustainability. They also lay the groundwork for future research and policy changes.

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Section: Discussionmentioning

confidence: 99%

Section: Geographical Hot Spots For Financial Inclusion and Exclusion...mentioning

confidence: 99%

Deciphering the Influence of PMJDY on Financial Inclusion and Development Sustainability

2024

resmil

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“…The tables and graphs show the general structural and economic characteristics of treated and non-treated farms, considering the following variables: economic dimension, organic or conventional farming, diversified or non-diversified, youth-led and women-led farms, Farm Net Value Added, Current Costs and other economic indexes. The statistical analysis carried out compared treated and non-treated farms (the control group) using the Welch-t-test for independent unpaired samples [29]. Structural variables such as UAA and Agricultural Work Units (AWU) were considered to assess differences on the economic variables such as Net income, Costs and Capital.…”

Section: Codementioning

confidence: 99%

The Tuscany Integrated Supply Chain Projects 2014–2022: A New Path to Support the Agri-Food Industry

Cisilino¹,

Giampaolo²,

Licciardo³

et al. 2023

Land

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The Integrated Supply Chain Projects (ISCP) are promoted under the framework of Rural Development Programs (RDPs). Considering the scarce literature on ISCP, the case of Tuscany, one of the Italian regions that has implemented ISCPs most aggressively, was analyzed. The aim of this work is to give evidence of the potential positive effects of ISCPs for the agricultural sector by considering the differences between ISCP beneficiaries (treated) and non-ISCP farms (non-treated). The materials used for the analysis are twofold: the Italian Rural Network database and the Italian Farm Accountancy Data Network (FADN) dataset. The analysis is based on a three-year period (2018–2020). The sample consists of 1693 farms, outliers excluded. The treated farms included in the FADN sample total 134. The variables used are both structural and economic. The statistical analysis carried out compares treated and non-treated farms using the Welch-t-test. The results show that some key variables are significant (area; labour; revenues and costs). In general, the treated farms are more likely to improve their production process through EU funding and through new investments. In conclusion, the ISCP could be a good opportunity to support the sector. This work suggests that beneficiaries could achieve higher economic performance, especially when carrying out diversified activities.

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“…Due to poor customer relationships, the customers are hesitant to continue further transactions through their respective banks (van der Cruijsen & Diepstraten, 2017). Although earlier studies have explored financial inclusion (Agarwala et al, 2023;Singh & Prasad, 2021;Srivastava et al, 2019) and green banking initiatives (Sharma & Choubey, 2022) to sustain the economy, the customers still lack awareness. The study wanted to measure customer loyalty through customer satisfaction and awareness of banks based on General Services, Product Cognizance, Technology Services and Social Responsibility.…”

Section: Introductionmentioning

confidence: 99%

The Role of Customer Satisfaction and Awareness as A Measure of Customer Loyalty- A Study on Select Banks

Sasikumar,

Sundaram

2024

RGSA

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Purpose: The study wants to examine customer loyalty through customer satisfaction and awareness using developed constructs for select Nifty Banks. Theoretical framework: The theoretical framework for the study is to analyze customer loyalty through customer satisfaction and awareness using constructs of General Services (GS), Product Cognizance (PC), Technology Services (TS), and Social Responsibility (SR). Design/methodology/approach: The cluster sampling method was used to collect data from bank customers (n=360) using the self-administered questionnaire. The research used Partial Least Squares – Structural Equation Modelling (PLS-SEM) to test the hypothesis using SmartPLS 4. Findings: The result showed, that there is low customer satisfaction with Technology Services (TS) and that hypothesis was rejected. Research, Practical & Social implications: The study has provided recommendations for banks were discussed to pay more attention to customer fulfilment and awareness which convert satisfaction to customer delight. Originality/value: Due to market sustainability and dynamics, the Indian banking industry has undergone many major changes such as digital banking units (DBU), digital currencies, and social green initiatives. Bank has incorporated many advancements to overcome its rivals. So, the study wants to know the customers are aware of these changes among their banks and whether they are satisfied with products and services. Contribution/Originality: The study wants to rank the select banks of India based on the constructs built, which measure customer loyalty through customer satisfaction and awareness.

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Efficiency of Indian banks in fostering financial inclusion: an emerging economy perspective

Cited by 7 publications

References 40 publications

Deciphering the Influence of PMJDY on Financial Inclusion and Development Sustainability

Deciphering the Influence of PMJDY on Financial Inclusion and Development Sustainability

The Tuscany Integrated Supply Chain Projects 2014–2022: A New Path to Support the Agri-Food Industry

The Role of Customer Satisfaction and Awareness as A Measure of Customer Loyalty- A Study on Select Banks

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