EFQM in Academic Libraries

Stavridis, Stefanos; Tsimpoglou, Filippos Ch.

doi:10.18352/lq.8041

Cited by 6 publications

(4 citation statements)

References 14 publications

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“…This finding corresponds to a recent study, which reported that EFQM has yet to be broadly adopted within the educational domain [122]. Despite this, case studies in Europe [13] and Asia [123] have demonstrated the feasibility of EFQM within academic libraries. This observation suggests the necessity for further research to investigate the practical applications of EFQM and the factors influencing its adoption in academic library settings.…”

Section: Rq 2 What Types Of Qm Models Have Been Discussed and Impleme...supporting

confidence: 88%

“…Because international quality standards like ISO 9000 continue to influence QM frameworks worldwide, there is a need to examine different QM models. These models usually refer to ISO 9000 and national quality awards [9][10][11] like the European Foundation for Quality Management (EFQM) Global Award [12,13]. Some studies also view Total Quality Management (TQM) as a QM model or tool [14,15].…”

Section: Introductionmentioning

confidence: 99%

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Quality Management in Chinese Academic Libraries: A Systematic Review

Hu,

Moro-Cabero,

De-La-Mano

2024

Sustainability

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With global digital transformation and higher education evolution, academic libraries are enhancing their information and knowledge management practices. This study responds to this trend by identifying quality management (QM) models discussed and implemented in Chinese academic libraries, as well as by examining the enablers and challenges associated with QM planning and implementation. A systematic review was executed adhering to the PRISMA guidelines to critically appraise the relevant literature from five international and Chinese scholarly databases. Out of 435 initial records, 52 studies were included based on the established inclusion criteria and quality assessment benchmarks. The results revealed that Chinese academic libraries were increasingly integrating international QM models, including ISO 9000, TQM, and EFQM. This integration was driven by six enablers: four external enablers, including the introduction of QM, government support, technological advancements, and quality assessment practices; and two internal enablers, including developmental needs and cultural emphasis on educational excellence. However, these libraries also encountered six challenges in this process: three external challenges, including rapid industrial evolution, deficiency in comprehensive evaluation indicators, and rigorous ISO audits; and three internal challenges, including resistance to change, insufficiency of motivation for improvement, and inequitable distribution of resources. The findings of the current research could deepen the theoretical understanding of the enablers and challenges of QM in academic libraries from both external and internal dimensions. These findings could also support library management, higher education institution leaders, and policymakers in developing sustainable QM strategies for libraries in China and other countries.

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Section: Rq 2 What Types Of Qm Models Have Been Discussed and Impleme...supporting

confidence: 88%

Section: Introductionmentioning

confidence: 99%

Quality Management in Chinese Academic Libraries: A Systematic Review

Hu,

Moro-Cabero,

De-La-Mano

2024

Sustainability

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“…The library manager, as change leader, has to engage stakeholders with the goals of the change (Stavridis & Tsimpoglou, 2012;vanDuinkerken & Mosley, 2011). However, as illustrated in Figure 2, findings show that most of the time, library managers have a rather limited and weak relation with stakeholders (vanDuinkerken & Mosley, 2011).…”

Section: Discussionmentioning

confidence: 99%

“…Library managers have considerable impact on library change; however, different stakeholders, such as university authorities and library staff, also have a strong influence on these changes (López & Vargas, 2012;Solís & López, 2000;Stavridis & Tsimpoglou, 2012). In fact, the internal culture, structure and decision-making of the academic libraries are also influenced by the 'mother' organizational culture (vanDuinkerken & Mosley, 2011).…”

Section: Liber Quarterly Volume 24 Issue 2 2014mentioning

confidence: 99%

Transformational Leadership and Stakeholder Management in Library Change

Sucozhañay

Siguenza-Guzmán

Zhimnay

et al. 2014

LIBER

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This article aims to analyse the role of library managers as change agent when implementing Library 2.0, using transformational leadership and stakeholder management approaches. To do so, a case study in a Latin American academic library was performed. The experiences acquired for a period of six years were analysed, during which three library managers were involved in managing change. Qualitative data from documents, interviews, and observations were collected, and qualitative analysis methods were used to obtain in-depth understanding of the change process. Results show that lack of transformational leadership and stakeholder management contribute to delayed implementation and limited adoption of innovations. Although library managers recognized the importance of different stakeholders to implement changes, they did not apply systematic and proactive strategies to define and manage them. All in all, library managers should be trained as change agents, with emphasis on transformational leadership and stakeholder management skills.

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Quality Methods Used by Academic Libraries

Atkinson

2016

Quality and the Academic Library

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EFQM in Academic Libraries

Cited by 6 publications

References 14 publications

Quality Management in Chinese Academic Libraries: A Systematic Review

Quality Management in Chinese Academic Libraries: A Systematic Review

Transformational Leadership and Stakeholder Management in Library Change

Quality Methods Used by Academic Libraries

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