eGovernment Strategies’ Evaluation: A qualitative comparative analysis on eGovernment strategic objectives set over the years by the European Commission and the Greek government

Patergiannaki, Zoi; Pollalis, Yannis A.

doi:10.1145/3494193.3494223

Cited by 4 publications

(5 citation statements)

References 19 publications

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“…The lack of such features leads to the exclusion of social groups that do not speak the native language or they have some form of disability. Those results are in line with a research by Patergiannaki et al (2020) on the user experience of Greek municipal websites, which revealed that the absence of these accessibility features is a contributor in Greece's overall low user acceptance score (Patergiannaki et al, 2020). Municipal e‐Government portals also lack fundamental features like newsletter subscriptions that may significantly increase citizen involvement and help spread important information.This study also looks at Nielsen's (2016) notion that e‐participation and e‐democracy shouldn't be considered signs of e‐government maturity.…”

Section: Discussionmentioning

confidence: 99%

“…As a result, prosperous governments with strong financial standing are more inclined to use cutting‐edge e‐government tools (Ma, 2014; Tolbert et al, 2008) Ma, 2014; Tolbert et al, 2008). In terms of national e‐Government strategy, previous research examining the digital transformation strategy proposed by the European Commission and implemented by the Greek Government from 2006 until 2020 found that the documents were very generic, providing guidelines without any indication of the stages through which e‐Government should develop or the qualities that must be met (Patergiannaki & Pollalis, 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Nevertheless, despite the importance of Greek municipalities in citizens' well-being, the national digital agenda in Greece until 2019 concentrated mostly on horizontal public-sector activity, with no mention of specific efforts by ministries, organizations, or government levels (local, city, and regional councils) (Patergiannaki & Pollalis, 2021). Thus, Panayiotou and Stavrou's (2019) findings cannot be deemed relevant to the current situation as they were based on data obtained in 2017 before municipalities' e-Government activities were included in the national digital agenda, and thus a systematic effort started.…”

Section: E-government Maturity Models Comparisonmentioning

confidence: 99%

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E‐Government maturity assessment: Evidence from Greek municipalities

Patergiannaki

Pollalis

2022

Policy & Internet

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Several e‐Government maturity models have been developed throughout the years to assess the progress of e‐Government. This diversity of models has drawn some criticism in terms of their similarity, oversimplicity, one‐sided view and the characteristics incorporated in their stages. The goal of this study is to explore if a simple e‐Government maturity model can capture e‐Government progress and if operations can be classified into phases to give a realistic view of e‐Government. An adapted version of the United Nations e‐Government maturity model was used to assess the portals of the 50 largest municipalities of Greece. The factors influencing the e‐Government maturity development are examined through ordinal regression. The findings suggest that e‐Government maturity models have limited ability to capture the e‐Government development as it may not be considered linear. Municipal authorities have taken steps towards e‐Government, however, they are missing functionalities that are at the core of digital transformation. Finally, the findings indicate, that factors such as population, political ideology of the ruling party, budget and the mayor's gender have limited role in predicting the e‐Government maturity in the cases examined.

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Section: Discussionmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: E-government Maturity Models Comparisonmentioning

confidence: 99%

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E‐Government maturity assessment: Evidence from Greek municipalities

Patergiannaki

Pollalis

2022

Policy & Internet

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“…Navigating this intricate backdrop, Patergiannaki and Pollalis (2022) elucidated the trajectory of e-Government efforts in Greek municipalities, revealing a deficit in key functionalities despite digital transformation initiatives. Inconsistent service offerings and portal performance issues have been observed (Patergiannaki et al ., 2020; Patergiannaki and Pollalis, 2023) Considering this context, our study delves into the e-Government service quality and user satisfaction (US) across 50 Greek municipalities, emphasizing informational services. Utilizing the TAM framework, along with moderating factors and the digital divide, our research aims to yield insights for theoretical growth and actionable recommendations for refined, citizen-focused e-Government services.…”

Section: Introductionmentioning

confidence: 99%

E-government quality from the citizen's perspective: the role of perceived factors, demographic variables and the digital divide

Patergiannaki,

Pollalis

2024

IJPSM

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PurposeGovernments globally are adopting e-Government services to streamline administrative processes and meet citizens' expectations. This study investigates e-Government service quality from citizens' perspectives in 50 Greek municipalities, using the technology acceptance model (TAM) and cognitive theory.Design/methodology/approachThe data from 707 respondents across 50 Greek municipalities are analyzed using structural equation modeling (SEM), ANOVA and moderation analysis. The study assesses the relationships between key factors and citizens' intentions to use e-Government services, examining the impact of demographics and the digital divide.FindingsThe study reveals that perceived attractiveness (PA), perceived usefulness (PU), perceived ease of use (PEOU) and awareness (AWA) significantly influence citizens' behavioral intentions (BINTs) toward municipal e-Government services. Interestingly, PEOU negatively impacts users' intentions, suggesting dissatisfaction with portal attractiveness and utility. The study explores the influence of demographic variables and the digital divide on citizens' BINTs, highlighting economic activity and income as crucial determinants.Practical implicationsThe study emphasizes the significance of user-friendly design, PU, PEOU and AWA campaigns for the development of effective e-Government platforms. Strategies to address the digital divide and promote citizen engagement are essential for enhancing user experience, service utility and AWA, ultimately fostering a positive attitude toward e-Government.Social implicationsAddressing demographic differences ensures inclusive e-Government systems, while bridging the digital divide promotes equitable service delivery and citizen engagement.Originality/valueThis research provides insights into factors influencing citizens' BINTs toward e-Government services. The study's examination of demographic attributes and the digital divide enhances understanding, contributing to the development of citizen-centric e-Government services and supporting inclusive digital transformations.

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“…The interests of citizens and their basic needs should be prioritized when introducing electronic services, although the underlying issues are complex (Patergiannaki & Pollalis, 2021). S. Malodia et al (2021) are exploring all aspects of successful e-government, including how the political and economic situation in a country affects the digitalization of society.…”

Section: Introductionmentioning

confidence: 99%

E-governance and Corruption Perception: Global Insights and Ukraine’s Context During War and Displacement

2024

PJC

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This study explores the intricate relationship between e-governance and corruption perception using the E-Government Development Index (EGDI) and Corruption Perceptions Index (CPI) data. Ukraine’s legal landscape is examined, highlighting efforts to enhance public administration transparency. This study underscores the role of citizens in fostering e-governance and reducing corruption and crime. Comparative analyses challenge assumptions about income and egovernance, while “smart grids” and digitalization emerge as solutions to energy challenges in Ukraine. Ultimately, this study illuminates the transformative potential of e-governance and its significance in modern governance paradigms during wartime and in situations involving a large number of displaced people.

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eGovernment Strategies’ Evaluation: A qualitative comparative analysis on eGovernment strategic objectives set over the years by the European Commission and the Greek government

Cited by 4 publications

References 19 publications

E‐Government maturity assessment: Evidence from Greek municipalities

E‐Government maturity assessment: Evidence from Greek municipalities

E-government quality from the citizen's perspective: the role of perceived factors, demographic variables and the digital divide

E-governance and Corruption Perception: Global Insights and Ukraine’s Context During War and Displacement

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