Einleitung – Weiterhin auf dem Weg zu einem New Public Service!?

Koch, Rainer; Conrad, Peter; Lorig, Wolfgang H.

doi:10.1007/978-3-8349-6371-0_1

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New Work Agile Work and The Public Sector1

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2020

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“…Also, concerning the variety and width of tasks of public organisations, an increase in dynamics and complexity of requirements becomes visible, such as the amount and speed of legislative initiatives and political agendas. Parallelly, there is an increasing amount of authorities, which allow a comfortable virtual or local visit with help of key points and design-oriented service standards [6]. This is one of the strengths of Customer Relationships of private economy.…”

Section: New Work Agile Work and The Public Sectormentioning

confidence: 99%

Social Media as a channel for public sector transformation via online mentoring

Baumann¹,

Schachtner²

2020

ocg

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The mediatisation of communication leads to different and innovative ways of interaction, even in the public sector. Moreover, internal communication in cross-functional teams is part of projects in public management, so communication via social media not only has to work outwards, but also inwards. Online mentoring is regarded as a part of social media communication. This study focusses on how mentors and mentees experience online mentoring, as working with online media makes the process of mentoring special. The concept follows working methods of agile teams, which use asynchronous handling processes and retrospectives as added values to achieve objectives. Counselling concepts such as mentoring continually influence working methods of the public sector. Thus, social media elements open new paths to change strategies concerning working tasks.

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Section: New Work Agile Work and The Public Sectormentioning

confidence: 99%