“…Elder abuse and neglect in long-term care institutions can take different forms, including physical, sexual, and emotional maltreatment, inappropriate use of restraints, and inadequate or insufficient care. For the most part, abuse takes the form of verbal and behavioral mistreatment, i.e., psychological or emotional mistreatment by the caregiver (Goergen 2001;Joshi and Flaherty 2005;Ogioni et al 2007;Pillemer and Finkelhor 1989). Psychological abuse is defined as infliction of mental or emotional suffering such as harassment, threats, humiliation, or intimidation of the resident (Joshi and Flaherty 2005).…”