2021
DOI: 10.1007/978-3-030-66093-2_22
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Electronic Banking and Financial Performance of the Russian Bank

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Cited by 4 publications
(7 citation statements)
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“…(2021) refer to the adoption of digital-related factors such as Internet banking, ATM, mobile payment … as digitalization. Accordingly, they measure digitalization as the number of electronic transactions (Boateng, 2020; Rozhkova et al. , 2020), the transaction volume of Internet banking, mobile payment and the number of ATMs (Wijayanti et al.…”
Section: Methodsmentioning
confidence: 99%
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“…(2021) refer to the adoption of digital-related factors such as Internet banking, ATM, mobile payment … as digitalization. Accordingly, they measure digitalization as the number of electronic transactions (Boateng, 2020; Rozhkova et al. , 2020), the transaction volume of Internet banking, mobile payment and the number of ATMs (Wijayanti et al.…”
Section: Methodsmentioning
confidence: 99%
“…Previous studies use various proxies for bank digitalization. For example, Boateng (2020), Rozhkova et al. (2020), Wijayanti et al.…”
Section: Literature Review and Hypotheses Developmentmentioning
confidence: 99%
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“…Can we say the level of returns and profitability of the banks justifies the huge investments in digital infrastructure and electronic banking channels? For instance, Rozhkova, Rozhkova and Tozhihonov, (2021) clearly stipulate that while electronic banking channels improve ease of doing banking transactions and customer satisfaction, on the other hand, it exhibits no significant association with the performance of the banks. This suggests that technological innovations only benefits bank customers and do not impact on performance of bank in terms of earning and higher returns.…”
Section: Statement Of the Problemmentioning
confidence: 99%