Electronic Banking and Profitability: Empirical Evidence from Selected Banks in Nigeria

Nwakoby, Nkiru Peace; Okoye, Janefrances; Ezejiofor, Raymond A.; Anukwu, Chika C.; Ihediwa, Augustina

doi:10.31014/aior.1992.03.02.227

Cited by 9 publications

(12 citation statements)

References 7 publications

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“…The study found that POS have a strong positive effect on financial performance, while MB have a strong negative effect. The strong positive effect of POS is similar to what is observed in earlier researches (Frank & Binaebi, 2019;Mohammed et al, 2022;Nwakoby et al, 2020;Orji et al, 2018). The strong negative effect of MB is discovered by studies conducted on banks in Ghana and Asia (Boateng & Nagaraju, 2020;Vijayalakshmi & Jayalakshmi, 2019).…”

Section: Effect Of Ict On Financial Performancesupporting

confidence: 84%

“…According to most earlier research works (Akwam & Yua, 2021;Frank & Binaebi, 2019;Mohammed, Ibrahim, & Muritala, 2022;Muhoro & Mungai, 2018;Nwakoby, Okoye, Ezejiofor, Anukwu, & Ihediwa, 2020;Orji, Ogbuabor, Okon, & Anthony-Orji, 2018) on the subject of ICT usage and financial performance. There has been a significant favourable influence of ICT on bank financial performance in Nigeria.…”

Section: Statement Of the Problemmentioning

confidence: 99%

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Effect of Information and Communication Technology on Financial Performance of Deposit Money Banks in Nigeria

Obasa,

Gurowa

2023

Preprint

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This study investigated the impact of information and communication technology (ICT) on financial performance of deposit money banks (DMBs) in Nigerian. The research link the idea in ICT productivity literature to that of ICT financial performance by exploring the role of complementary investment and externalities on ICT financial performance relationship in a factor modelling framework. The study adopt an Ex-post-facto research design that is entrenched in post-positivist ontology. Data for the study is obtained from Central Bank of Nigeria (CBN) annual report or statistics bulletin for 16 years, i.e. 2005-2020, and annual report of 14 DMBs in Nigeria. Analyzing the data using iterative interactive fixed effect (IIFE) model reveals that complementary investment reduces the strong positive effect of POS, and reverse the weak negative effect of IB to become positive, while the strong negative effect of MB to becomes weak and positive. Externalities on the other hand increases the weak negative effect of ATM on financial performance. Therefore, the study recommended that banks co-invest more in complementary capital, such as learning to build the necessary organisation knowledge needed to benefit from ICT investment adequately. In addition, the bank should also co-innovate and re-organise its operational process and structure to withstand any eventual security challenges.

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Section: Effect Of Ict On Financial Performancesupporting

confidence: 84%

Section: Statement Of the Problemmentioning

confidence: 99%

Effect of Information and Communication Technology on Financial Performance of Deposit Money Banks in Nigeria

Obasa,

Gurowa

2023

Preprint

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“…Furthermore, some researchers connected SWOT analysis directly with organizational performance; Nwakoby et al [31] results, for example, confirmed the role of using SWOT analysis in reinforcing the performance of Nigerian manufacturing organizations. However, Susanto et al [32] underlined the significance of SWOT analysis in determining the strengths that uphold organizations' progress and competitiveness.…”

Section: The Advantages Of (Swot) Analysis/ the Relationship With Org...mentioning

confidence: 91%

Impact of Strategic Analysis (SWOT) on the Performance of Jordanian Public Shareholding Industrial Companies: The Mediating Role of Scenario Planning

Bakir¹

2023

IJSDP

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This study aims to examine the impact of strategic analysis (SWOT) on the organizational performance of Jordanian public shareholding industrial companies, taking into consideration the mediating role of scenario planning. The study's sample includes 38 companies out of the 54 operating at the Jordanian financial market. From each company, the functional managers are selected to represent the sampling unit of the study. The questionnaire is employed as the fundamental instrument for collecting the required information and data. A total of 165 questionnaires were distributed, and 151 were statistically significant. Smart PLS (3) program was utilized for statistical analysis. The results reveal that the surveyed companies are engaged in both SWOT analysis and scenario planning, and they are aware of the critical role of the two variables in enhancing organizational performance, particularly after the COVID-19 pandemic. Furthermore, the findings of the study show that scenario planning has a partial impact in the effect of SWOT analysis on companies' performance. Besides, the study sheds light on the significance of strategic analysis and recommends relying on more than one type of analysis and developing human resources with strategic thinking skills to be able to conduct scenario planning and build convenient strategies.

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“…The use of electronic and communication networks to provide a variety of products and services to bank customers is referred to as bank technology. It is the application of ideas, methodologies, policies, and implementation strategies related to information and communication technology to financial services [Nwakoby et al, 2020]. Since the development of technology, banks have become more efficient and successful at providing consumer services.…”

Section: Technology In Banksmentioning

confidence: 99%

Technology in marketing financial services, customer satisfaction and sustainabiltyin banking sector

Olugbenga Olunuga

2023

Optimum

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Purpose – The study examined the effect of technology in marketing financial services (TMFS) on customer satisfaction and sustainability in Nigeria’s banking sector. Banking is changing in terms of technology and competitiveness. As a result, banks must effectively handle these changes by offering consistently efficient and effective services. TMFS is widely recognised as a paradigm shift in the provision of effective services in a highly competitive sector. Research method – The research collected data from bank managers and customers of selected banks through questionnaire surveys and observation supported with a semi-structured interview. The data were analysed using statistical techniques. Results – According to the research results, the majority of respondents believe that TMFS influence customer satisfaction and sustainability in the banking sector. Originality / value / implications / recommendations – Due to the industry’s intense competition and the need for marketing efficiency, the research concluded that strong and efficient TMFS processes are necessary to maintain existing customers while attracting new ones.

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Electronic Banking and Profitability: Empirical Evidence from Selected Banks in Nigeria

Cited by 9 publications

References 7 publications

Effect of Information and Communication Technology on Financial Performance of Deposit Money Banks in Nigeria

Effect of Information and Communication Technology on Financial Performance of Deposit Money Banks in Nigeria

Impact of Strategic Analysis (SWOT) on the Performance of Jordanian Public Shareholding Industrial Companies: The Mediating Role of Scenario Planning

Technology in marketing financial services, customer satisfaction and sustainabiltyin banking sector

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