Electronic Banking in Malaysia: A Note on Evolution of Services and Consumer Reactions

Abstract

Developments in information technology and telecommunications have set in motion an electronic revolution in the Malaysian banking sector. This in turn has resulted in new delivery channels for banking products and services such as the automated teller machines (ATM's), telebanking and PC-banking. In this context, the purpose of this study is to examine the evolution of electronic banking in Malaysia, analyze the various electronic delivery channels utilized by local banks and to assess the consumers' reactions to these delivery channels.

Corporate Customers’ Adoption of Internet Banking: Case of Klang Valley Business Firm in Malaysia

“…This implies that users are still doubtful of the confidentiality and safety of the technology. The support for hypothesis 3 reflects similar arguments in previous studies (Suganthy, 2001;O'Connel, 1997;Cooper, 1997;Ramsay and Smith, 1999;Guru et al, 2000) who found that security have greater impact on the adoption intent of Internet banking. This factor is a potential impediment to consumers transacting through Internet.…”

“…Sathye (1999) emphasized that customers, particularly the senior citizens, prefer personal interaction and that they have technology phobia. In Malaysia also at the same, bank customers till patronize bank branches and they remain to value personal interactions (Guru et al, 2000).…”

Emerging Markets Banks Performance Evidence from China’s Banks in Hong Kong

“…In the context of factors within the control of management, the immediate factors that would have an impact on bank profitability would be those factors that affect a bank's net interest income (Guru et al, 2000). To this extent, the net interest margin could be expected to have a positive influence on the bank's profitability.…”

The implementation of third party endorsement as knowledge repository agent for creating trust in Malaysian's electronic banking industries

“…E-banking or Internet banking in a retail banking segment has offer consumers a more control on managing their account activities [2]. They can access their account detail from their computer via Internet connection to the bank's server.…”