Electronic medical record use and perceived medical error reduction

Jindal, Sushil; Raziuddin, Faryal

doi:10.1108/ijqss-12-2016-0081

Cited by 13 publications

(9 citation statements)

References 21 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Administrative information is related to making clinical judgments and cost-sensitive decisions, for example formularies used in drug selection based on insurance benefits obtained by patients. c. Information from remote monitoring devices, which capture vital signs, heart or respiratory status, and real-time lab results.The benefits of interoperability are in accordance with study conducted byAkbarov et al (2015),Cresswell et al (2017),Mozaffar et al (2017),Jindal and Raziuddin (2018),Liao et al (2017),Pontefract el al. (2018), and Vaoditas et al (2018).Wu et al (2004) inLienhard and Legner (2014), states that computational tools can support clinicians in preventing medication errors Sedano et al (2011).…”

supporting

confidence: 89%

“…Interoperability or integrated information systems between primary and secondary service units (Akbarov et al, 2015); between health information systems (Topaz et al, 2018 andCresswell et al, 2017); and between (Vaoditas et al, 2019;Liao et al, 2017), can prevent medication errors because they can answer the three problems above. Interoperability also enables real time data updates (Mozaffar et al, 2017), data reconciliation with patients and patient families (Buning et al, 2017), preventing prescribing and recording errors (Pontefract et al, 2018;Suess et al, 2019), and evaluation diagnosis and service for patients remotely using communication technology (Jindal and Raziuddin, 2018), so that the incidence of medication errors can be avoided.…”

Section: Resultsmentioning

confidence: 99%

See 1 more Smart Citation

The Benefits of Interoperability to Prevent Medication Error in Hospital

Rahmawati¹,

Adisasmito²

2019

Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes

View full text Add to dashboard Cite

Background: Healthcare Information and Management Systems Society (HIMSS) describes interoperability as the extent to which systems and devices can exchange data, and interpret that shared data. Interoperability of health information systems can improve the accuracy of diagnosis, quality of care, and patient safety. One problem in patient safety is medication errors. Medication error defined as a failure in the treatment process that has the potential to lead to harm among patients. This study aimed to analyze the benefits of interoperability to prevent medication error in hospital. Subjects and Method: This was a systematic review study. The study were done by collecting related articles in English, published in 2014 to 2019. The databases used in this study were ProQuest, PubMed, and Sage Publication. The keywords used were interoperability, interoperable, electronic health records, data sharing, big data, health care information technology, hospitals, medication errors, medication without harm, unsafe medication, medication safety, prescribing errors, and prescription errors. Results: There were 10 articles that met the study criteria. From the articles it were found that interoperability prevents medication errors through (1) Providing quality information with credibility;(2) Preventing the occurrence of making recipes; (3) Increasing the effectiveness of information by direct transfer between systems; (4) Preventing data duplication, (5) Updating data in real time; (6) Data access in parallel by several users; (7) Prevention of data loss, differences in interpretation, and differences in measurement unit; (8) Reconciliation of treatment between patient and hospital; (9) Evaluation of diagnoses and services to patients remotely; and (10) Prevention of medication errors at the administrative stage. Conclusion:Interoperability increases accuracy of diagnoses, quality of care, patient safety, by increasing credibility of information. The existence of reconciliation between users, both doctors, nurses, pharmacists, service units, and patients, can prevent administrative errors and prescription making, and help doctors make decisions.

show abstract

supporting

confidence: 89%

Section: Resultsmentioning

confidence: 99%

The Benefits of Interoperability to Prevent Medication Error in Hospital

Rahmawati¹,

Adisasmito²

2019

Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes

View full text Add to dashboard Cite

show abstract

“…Health-care service providers operate in competitive and dynamic arenas and in an extremely challenging environment where service failures and errors are inevitable (Jindal and Raziuddin, 2018;Ndubisi, 2012aNdubisi, , 2012b. These service failures and errors pose serious threats to firmcustomer relationships, customer satisfaction and retention (Thornlow and Merwin, 2009) and can even lead to customers avoiding needed treatment or switching to other providers (Kessler and Mylod, 2011;Um and Lau, 2018).…”

Section: Introductionmentioning

confidence: 99%

Operations-oriented strategies and patient satisfaction: the mediating effect of service experience

Boakye

Qin

Blankson

et al. 2021

IJQSS

View full text Add to dashboard Cite

Purpose The purpose of this study is to explore the direct and indirect effects of perceived provider professionalism and service recovery in enhancing patient satisfaction in a developing country. Design/methodology/approach This study used a survey method to investigate satisfaction among health-care consumers. This study used data collected from 210 health-care consumers to empirically test the hypotheses via structural equation modeling Findings This study found that service recovery has a significant direct effect on patient satisfaction. Though this study did not find perceived provider professionalism to have a direct effect on patient satisfaction, it found an indirect effect in the relationship via service experience. Thus, service experience fully/completely mediates the relationship between perceived provider professionalism and patient satisfaction, while partially mediating the significant relationship between service recovery and patient satisfaction. Originality/value The results further underscore the need for health-care organizations in developing countries to focus on mindfully developing operations-oriented strategies that lead to the delivery of memorable service experiences for patients.

show abstract

“…In terms of recent Human Factors and Ergonomics (HFE) literature from this area (health IT and EMR in healthcare), most studies focused on patient safety with investigating the better quality of care (Aiken et al, 2012; Brown et al, 2018; Marella et al, 2017; Middletone et al, 2013; Singh & Sittig, 2016). Meanwhile, many studies have suggested a strong association between health IT and EMR‐related errors with their types and causes (Jindal & Raziuddin, 2018; Qian et al, 2020; Yackel & Embi, 2010). By using the technology acceptance model (TAM), it also continued to study healthcare providers' acceptance and satisfaction with the healthcare IT environment and associated usability (Abraham et al, 2009; Hudson et al, 2018; Kazley & Ozcan, 2007; Makam et al, 2013; Sutton et al, 2019; Weeger & Gewald, 2015).…”

Section: Introductionmentioning

confidence: 99%

The effects of environmental, operational, and organizational factors on the usage of and satisfaction with electronic medical records

Shin

Bahn

Lee

et al. 2021

Hum Ftrs & Erg Mfg Svc

View full text Add to dashboard Cite

This study examined the correlation between environmental, operational, organizational, and error‐producing latent conditions and the clinicians' perceived ease of use, perceived usefulness, and satisfaction associated with electronic medical record (EMR) use in the emergency department (ED) via structural equation modeling. This descriptive study assessed 200 ED physicians and nurses employed by hospitals in South Korea. Clinicians' satisfaction with EMR use was assessed using a conceptual path model from the Systems Engineering Initiative for Patient Safety with various contextual factors. The results indicated that the newly proposed model satisfied the standard of model fitness. Moreover, operational and organizational factors, error‐producing latent conditions, perceived EMR‐related errors, and perceived ease of use had direct and significant effects on satisfaction with EMR. However, environmental factors and perceived usefulness showed no significant effect on error‐producing latent conditions or satisfaction with EMR. A considerable portion of EMR use in the ED is controlled by operational and organizational factors. These factors should be considered by health organizations and health policymakers.

show abstract

Electronic medical record use and perceived medical error reduction

Cited by 13 publications

References 21 publications

The Benefits of Interoperability to Prevent Medication Error in Hospital

The Benefits of Interoperability to Prevent Medication Error in Hospital

Operations-oriented strategies and patient satisfaction: the mediating effect of service experience

The effects of environmental, operational, and organizational factors on the usage of and satisfaction with electronic medical records

Contact Info

Product

Resources

About