Electronic Payment Systems Evaluation: A Case Study in Iran

Abstract

As moving businesses from face-to-face trading, mail order and telephone order to electronic commerce over open networks such as the Internet, there be an exponentially growth in electronic payment transactions. Therefore, monitoring and evaluating the current electronic payment systems greatly affects the efficiency of money transactions, trades and, finally, the overall economy of the countries. In this paper, the Iranian e-payment systems are examined as a special case. The aim is to examine and evaluate the current epayment systems, and rank they based on the experts opinions. Considering the nature of the gathered data, the analytic hierarchy process (AHP), as a decision-making method, is used to evaluate the data. The findings of this research are intended to be useful for both academic researchers and companies planning to adopt or to improve an electronic payment system.

Application of Two-Stage McDm Techniques in Evaluating the Performance of Electronic Payment Systems in Ghana

“…Making decisions involve choosing from a set of alternatives [13] [31]. Customer faces the challenge of choosing the best payment method out of the numerous options available.…”

“…While some use the MCDM approach to rank various criteria, others use MCDM to rank service providers in various industries. For instance, Zokaee et al [31] using the analytic hierarchy process (AHP) method found debit and credit cards to be the most preferred e-payment channel, followed by credit cards, electronic cheques, charging cards and electronic money in Iran. Another study by Osmani et al [32] employed AHP and constructed four criteria and twenty-two sub-criteria to examine the factors that impact mobile banking usage in the Iranian banks.…”

“…In this paper, the set of alternatives comprise the various payment systems under evaluation: ATM, Mobile Money, Online Banking, E-Zwitch, and Debit (Credit) card. These alternatives are evaluated based on the following criteria extracted from literature: Reliability, Ease of use, Responsiveness, Security, Cost, and Usefulness[31][32][34][37].…”