Electronic Performance Monitoring: Review of Theories, Conceptual Framework, and Study Proposal

Kalischko, Thomas; Riedl, René

doi:10.1007/978-3-031-05544-7_29

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“…Similar reports can be found in other magazine and newspaper reports (New York Times, 2021; 2018; Süddeutsche Zeitung, 2019). Such surveillance scenarios, which were already described by Spiekermann (2015) and other authors several years ago, are now increasingly finding their way into our everyday working lives and are therefore becoming increasingly relevant for research (Ball, 2021; Kalischko and Riedl, 2020, 2021, 2022; Ravid, Tomczak, White, & Behrend, 2020). The core focus of such systems is to monitor operational performance, with the ultimate goal to improve work performance.…”

Section: Introductionmentioning

confidence: 95%

On the consequences of electronic performance monitoring in organizations: theory and evidence

Kalischko,

Riedl

2023

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PurposeThe potential applications of information and communication technologies in the workplace are wide-ranging and, especially since the COVID-19 pandemic, have increasingly found their way into the field of electronic performance monitoring (EPM) of employees. This study aims to examine the influence of EPM on individual performance considering the aspects of privacy invasion, organizational trust and individual stress within an organization. Thus, important insights are generated for academia as well as business.Design/methodology/approachA theoretical framework was developed which conceptualizes perceived EPM as independent variable and individual performance as dependent variable. Moreover, the framework conceptualizes three mediator variables (privacy invasion, organizational trust and individual stress). Based on a large-scale survey (N = 1,119), nine hypotheses were tested that were derived from the developed framework.FindingsThe results indicate that perception of EPM significantly increases privacy invasion, reduces organizational trust, increases individual stress and ultimately reduces individual performance. Moreover, it was found that privacy invasion reduces organizational trust and that this lowered trust increases individual stress. Altogether, these findings suggest that the use of EPM by employers may be associated with significant negative consequences.Originality/valueThis research enriches the literature on digital transformation, as well as human–machine interaction, by adopting a multidimensional theoretical and empirical perspective regarding EPM in the workplace context, in which the influence of EPM perceptions on individual performance is examined under the influence of different aspects (privacy invasion, organizational trust and individual stress) not currently considered in this combination in the literature.

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