Electronic records management

Gilliland, Anne J.

doi:10.1002/aris.1440390113

Cited by 24 publications

(13 citation statements)

References 35 publications

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“…This research, and a great deal more beyond the scope of this article to discuss but summarised by Gilliland-Swetland (2005) (McLeod, Childs and Hardiman, 2010b). The issues and problems of ERM were investigated and examples of solutions were gathered, analysed and shared.…”

Section: Tackling the Wicked Problem Of Erm: Research And Developmentmentioning

confidence: 94%

A strategic approach to making sense of the “wicked” problem of ERM

McLeod

Childs

2013

Records Management Journal

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Abstracts should contain no more than 250 words. Write concisely and clearly. The abstract should reflect only what appears in the original paper.Purpose of this paper: What are the reason(s) for writing the paper or the aims of the research? This article provides an approach to viewing the 'wicked' problem of electronic records management (ERM), using the Cynefin framework, a sense-making tool. It re-conceptualises the ERM challenge by understanding the nature of the people issues. This supports decision-making about the most appropriate tactics to adopt to effect positive change.Design/methodology/approach: How are the objectives achieved? Include the main method(s) used for the research. What is the approach to the topic and what is the theoretical or subject scope of the paper? Cynefin was used to synthesise qualitative data from an empirical research project that investigated strategies and tactics for improving ERM.Findings: What was found in the course of the work? This will refer to analysis, discussion, or results. ERM may be thought of as a dynamic, complex challenge but, viewed through the Cynefin framework, many issues are not complex; they are simple or complicated and can be addressed using best or good practice. The truly complex issues need a different approach, described as emergent practice. Cynefin provides a different lens through which to view, make sense of and re-perceive the ERM challenge and offers a strategic approach to accelerating change. Research limitations/implications (if applicable):If research is reported on in the paper this section must be completed and should include suggestions for future research and any identified limitations in the research process. Since Cynefin has been applied to one data set the findings are transferrable not generalisable. They, and/or the approach, can be used to further test the propositions. Practical implications (if applicable):What outcomes and implications for practice, applications and consequences are identified? Not all papers will have practical implications but most will. What changes to practice should be made as a result of this research/paper? The resultant ERM framework provides a practical example for information and records managers to exploit or use as a starting point to explore the situation in particular organisational contexts. It could also be used in other practical, teaching and/or research related records contexts. Social implications (if applicable):What will be the impact on society of this research? How will it influence public attitudes? How will it influence (corporate) social responsibility or environmental issues? How could it inform public or industry policy? How might it affect quality of life? Not all papers will have social implications. None What is original/value of paper: What is new in the paper? State the value of the paper and to whom. 1This paper provides a new strategic approach to addressing the wicked problem of ERM which is applicable for any organisational context.

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Section: Tackling the Wicked Problem Of Erm: Research And Developmentmentioning

confidence: 94%

A strategic approach to making sense of the “wicked” problem of ERM

McLeod

Childs

2013

Records Management Journal

View full text Add to dashboard Cite

show abstract

“…These chapters covered several areas of information science, which are enumerated here in approximate chronological order of first mention: Records management used the memex file organization by association (van Dam & Michener, 1967, p. 197). Four decades later, metadata, still linkable through association, aided records management (Gilliland‐Swetland, 2005, p. 230). Memex “opened the way for a new era in documentation ” following World War II, replacing the American Documentation Institute's focus on microforms with the broader issues that AWMT had suggested (Shera & Cleveland, 1977, pp. 254–255). Artificial intelligence drew on Bush's belief that a machine could augment human mental powers.…”

Section: The Memex In Arist 1966–2005mentioning

confidence: 99%

“…Herring (2002, p. 126) may have been referring to Berners‐Lee's acknowledgment of these parallel ideas when she wrote that the memex influenced Berners‐Lee's goal (rather than his accomplishments). According to Finholt (2002, p. 78), Bush anticipated collaboratories as he explored ways for scientists to keep up with the “explosion of scientific knowledge.” With regard to human cognition , Börner et al (2003, p. 187) attributed “thinking‐by‐association” in the visualization of knowledge domains (more specifically, the visualization of the domain structure of the scientific disciplines) to memex. Dumais (2004, p. 208) discussed cognition through associative reasoning and latent semantic analysis in terms of a memex that “would be an extension of the personal memory belonging to an individual, and would work in a fashion analogous to the human brain, that is, by association.” Pottenger et al (2001, p. 82) viewed such an extension of personal memory as “a hint of cyborgian melding of reader and machine.” AWMT's connections with archival enterprise were adumbrated in Gilliland‐Swetland's (2005, p. 230) description of archivists' and records managers' reactions to the memex.…”

Section: The Memex In Arist 1966–2005mentioning

confidence: 99%

“…Records management used the memex file organization by association (van Dam & Michener, 1967, p. 197). Four decades later, metadata, still linkable through association, aided records management (Gilliland‐Swetland, 2005, p. 230).…”

Section: The Memex In Arist 1966–2005mentioning

confidence: 99%

“…AWMT's connections with archival enterprise were adumbrated in Gilliland‐Swetland's (2005, p. 230) description of archivists' and records managers' reactions to the memex.…”

Section: The Memex In Arist 1966–2005mentioning

confidence: 99%

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