This paper reports on a multi-edge X-ray absorption analysis to elucidate how the substitution of Ti 4+ by Zr 4+ ions acts on the local order structure and on the O 2p hybridization states of Ba 0.9 Ca 0.1 Ti 1Àx Zr x O 3 (BCZT) lead-free ceramic compounds, inducing a ferroelectric evolution from a normal to a relaxor character. Ti, Ba, Zr and O X-ray absorption spectra were measured to probe the local and electronic structure of BCZT samples that exhibit a normal (x < 0.18) or relaxor (x P 0.18) ferroelectric character. X-ray absorption near edge structure results show that the local symmetry and distortion of TiO 6 , ZrO 6 and BaO 12 units are not significantly affected by the Ti/Zr ratio, the ferroelectric character or the long-range order symmetry. The assignment of the ab initio density of states associated with the O K-edge enabled a correlation between the decrease in the hybridization between O 2p and Ti 3d states and the ferroelectric character evolution of the BCZT samples. The hybridization states in the ferroelectric relaxor samples exhibit a more symmetric spatial configuration, as occurs with long-range symmetry.