Eliciting Privacy Concerns for Smart Home Devices from a User Centered Perspective

Chhetri, Chola; Motti, Vivian Genaro

doi:10.1007/978-3-030-15742-5_8

Cited by 20 publications

(13 citation statements)

References 12 publications

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“…This was further highlighted by Malkin et al [113] and Chalhoub and Flechais [42], who commented on how users preferred comfort to privacy because of the low level of privacy concern and any desire to observe privacy behaviors is inhibited by the lack of user-friendly interface. Concerns about the privacy risks that smart speakers can track and listen to users' data were observed in two studies [46,85]. Fruchter and Liccardi [60] used different NLP (natural language processing) tools to process 109,536 online user reviews on Amazon Echo and Google Home for the presence of specific security and privacy-oriented keywords.…”

Section: Periodmentioning

confidence: 99%

“…We observed three main research gaps. First, most research that has been conducted focused on standalone devices or a specific type of devices such as smart speakers [1,42,46,145], smart phone [40], and activity sensors [153]. Although recent research has explored multiple devices in a connected home, especially data flows in a connected home [36,39,91], more research is still needed to investigate how different types of home devices interact with each other, e.g., a smart doorbell with a smart alarm, how such interactions are perceived by the users and how they affect security and privacy of the home network as a whole.…”

Section: Co-existence Of Multiple Connected Devices In a Single Homementioning

confidence: 99%

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A Survey of User Perspectives on Security and Privacy in a Home Networking Environment

Nandita

Nurse

2023

ACM Comput. Surv.

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The security and privacy of smart home systems, particularly from a home user’s perspective, have been a very active research area in recent years. However, via a meta-review of 52 review papers covering related topics (published between 2000 and 2021), this paper shows a lack of a more recent literature review on user perspectives of smart home security and privacy since the 2010s. This identified gap motivated us to conduct a systematic literature review (SLR) covering 126 relevant research papers published from 2010 to 2021. Our SLR led to the discovery of a number of important areas where further research is needed; these include holistic methods that consider a more diverse and heterogeneous range of home devices, interactions between multiple home users, complicated data flow between multiple home devices and home users, some less-studied demographic factors, and advanced conceptual frameworks. Based on these findings, we recommended key future research directions, e.g., research for a better understanding of security and privacy aspects in different multi-device and multi-user contexts, and a more comprehensive ontology on the security and privacy of the smart home covering varying types of home devices and behaviors of different types of home users.

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Section: Periodmentioning

confidence: 99%

Section: Co-existence Of Multiple Connected Devices In a Single Homementioning

confidence: 99%

A Survey of User Perspectives on Security and Privacy in a Home Networking Environment

Nandita

Nurse

2023

ACM Comput. Surv.

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“…More research has focused on the privacy concerns of smart home owners and their families [15,109] and several studies have addressed multi-user scenarios [48,51,109,111,112], however not much work has addressed smart home bystanders [75,100]. Chhetri et al [41] discussed that the greatest user concerns with the smart devices are: a) Tracking of users, their actions and preferences, b) Storage of conversations and their transcripts (for audio conversations) in the cloud, c) The lack of security of such content in the cloud, d) The potential for private conversations to be hacked, and e) The likelihood of such information to be subject to legal discovery by law enforcement and eventually disclosed publicly. On the other hand.…”

Section: Bystander Privacy Concerns With the Smart-homementioning

confidence: 99%

Exploring Bystanders’ Privacy Concerns with Smart Homes in Jordan

Albayaydh¹,

Fléchais

2022

CHI Conference on Human Factors in Computing Systems

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Smart homes continue to raise concerns about privacy and encroachment of businesses into intimate spaces. Prior research has focused on families and device owners in western contexts (Europe and North America), and has identified the importance of bystanders: individuals who are subjected to smart device use of others. Given the cultural and contextual aspects of accommodating bystanders, we identify a gap where bystanders in non-western societies have been insufficiently researched.To address this we conduct 20 interviews with domestic workers and household employers in Jordan, exploring privacy attitudes and practices. Our analysis uncovers a complex interplay between religious and social norms; legal and regulatory perspectives on privacy; and tensions between households and their domestic workers. We explore issues arising from smart homes coexisting as a residence and workplace, and highlight how workplace protections are ill-suited. We structure our findings to help inform public awareness, policy makers, manufacturers, and future research. CCS CONCEPTS• Security and privacy → Usability in security and privacy; Human and societal aspects of security and privacy.

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“…There are a variety of studies on users' perceptions regarding the privacy impacts of microphone-equipped devices. Aspects that have been investigated include people's mental models for a privacy/utility tradeoff [12,50,52], concerns about always-listening devices [12,13,35,52,55,102], user trust in providers of voice-based services [50,52], concerns about voice data being shared with third parties or used for other purposes than stated [60,91], and concerns around microphone-equipped devices getting hacked and other forms of unauthorized access [52,55,102].…”

Section: Related Work 21 Privacy Perceptions and Concerns About Audio Recordingmentioning

confidence: 99%

Personal information inference from voice recordings: User awareness and privacy concerns

Kröger

Gellrich

Pape

et al. 2021

Proceedings on Privacy Enhancing Technologies

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Through voice characteristics and manner of expression, even seemingly benign voice recordings can reveal sensitive attributes about a recorded speaker (e. g., geographical origin, health status, personality). We conducted a nationally representative survey in the UK (n = 683, 18–69 years) to investigate people’s awareness about the inferential power of voice and speech analysis. Our results show that – while awareness levels vary between different categories of inferred information – there is generally low awareness across all participant demographics, even among participants with professional experience in computer science, data mining, and IT security. For instance, only 18.7% of participants are at least somewhat aware that physical and mental health information can be inferred from voice recordings. Many participants have rarely (28.4%) or never (42.5%) even thought about the possibility of personal information being inferred from speech data. After a short educational video on the topic, participants express only moderate privacy concern. However, based on an analysis of open text responses, unconcerned reactions seem to be largely explained by knowledge gaps about possible data misuses. Watching the educational video lowered participants’ intention to use voice-enabled devices. In discussing the regulatory implications of our findings, we challenge the notion of “informed consent” to data processing. We also argue that inferences about individuals need to be legally recognized as personal data and protected accordingly.

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Eliciting Privacy Concerns for Smart Home Devices from a User Centered Perspective

Cited by 20 publications

References 12 publications

A Survey of User Perspectives on Security and Privacy in a Home Networking Environment

A Survey of User Perspectives on Security and Privacy in a Home Networking Environment

Exploring Bystanders’ Privacy Concerns with Smart Homes in Jordan

Personal information inference from voice recordings: User awareness and privacy concerns

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