Elucidation of e-governance in Pakistan: A roadway to a finer State

Khan, Kinza; Zaki, Hassan; Faizan, Abeer; Ali, Syed Areeb; Alvi, Uzair

doi:10.1109/icisct49550.2020.9080050

Cited by 3 publications

(2 citation statements)

References 5 publications

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“…Personal data handling: How and which data is collected, for what purpose, how is it stored and processed (Agozie & Kaya, 2021;Janic et al, 2013;Karwatzki et al, 2017;Murmann & Karegar, 2021) Personal data access: How and what personal data is accessed, shared, or disclosed by whom and to whom (including public officials, other agencies and third parties) (Agozie & Kaya, 2021;Janic et al, 2013;Lips et al, 2010;Sari et al, 2019;Stančić et al, 2017) Process progress: Tracking, status monitoring and progress of service requests (applications) (Bayona & Morales, 2017;J. Bertot et al, 2010;Ekaabi et al, 2020;European Commission, 2020;Foley & Alfonso, 2009;Gouscos et al, 2007;Karna & Gupta, 2012;Khan et al, 2020;Y. Li & Shang, 2020;Lips, 2010Lips, , 2012Lips et al, 2010;Ntaliani et al, 2010;Ramessur, 2009;Sabucedo et al, 2009;Safiullin et al, 2020;Stančić et al, 2017;Venkatesh et al, 2016;Voss, 2000;Weerakkody et al, 2019) (Cognini et al, 2014;Tan et al, 2013) Service completion: Notification for service completion (successful, unsuccessful, cancelled, incomplete) (Bhattacharya et al, 2012;European Commission, 2020) Activities: Which activities, tasks and administrative procedures are part of the service (already carried on and that need to be completed) (Cognini et al, 2014;Corradini et al, 2009Corradini et al, , 2010…”

Section: Information Articlesmentioning

confidence: 99%

A Framework for Public eServices Transparency

Lourenço

2023

International Journal of Electronic Government Research

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Different aspects of government transparency have been analyzed by the research community, but no structured framework was found concerning public eServices transparency. This article considers transparency from a service users' point of view and outlines a framework rooted in a systematic literature review, complemented by a selected literature analysis on the fields of eServices quality and public sector values. The framework defines the concept of ‘public eServices transparency' and characterizes the information that should be made available, according to different service user profiles. The aim is to assist practitioners from public administration to develop eServices and scholars to assess existing eServices transparency.

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Section: Information Articlesmentioning

confidence: 99%

A Framework for Public eServices Transparency

Lourenço

2023

International Journal of Electronic Government Research

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“…The purpose of E-Government is to facilitate communication between the government and its primary customers, the population (Khan et al, 2020). The client base of the government is classified into four distinct segments: Government to Government (G2G), Government to Citizens (G2C), and Government to Business (G2B).…”

Section: Types Of Interaction In E-governancementioning

confidence: 99%

Concepts of E-Governance Development: A Review

Aziz

Sallow

2022

EAJSE

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E-Government services have become more widely available in developing countries in recent years. This is beneficial for all stakeholders, especially for people, because it enables the facilitation of government services and contacts with citizens, which can then be evaluated for efficiency and effectiveness. Additionally, as internet use and digitalization have expanded, governments worldwide have taken the essential steps toward E-Governance, integrating government procedures with information technology. Despite this encouraging trend, there is evidence of limited citizen uptake and use of E-Government services. Electronic government services are implemented as technological initiatives, with the underlying premise that citizens will use them. As a result, citizens' expectations for these services are not realized. This study evaluates current research on E-Government to identify gaps, limitations, and future research paths. A recent study in this area primarily focuses on the national level, with little concentration on the local level. As a result, future research proposals focus on E-Government at the municipal level.

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A Bibliometric Analysis of E-Governance and ICT

Wagholikar

Chandani

2022

Information and Communication Technology for Competitive Strategies (ICTCS 2021)

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Elucidation of e-governance in Pakistan: A roadway to a finer State

Cited by 3 publications

References 5 publications

A Framework for Public eServices Transparency

A Framework for Public eServices Transparency

Concepts of E-Governance Development: A Review

A Bibliometric Analysis of E-Governance and ICT

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