Email Classification Techniques—A Review

Shroff, Namrata; Sinhgala, Amisha

doi:10.1007/978-981-15-4474-3_21

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2024

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Cited by 2 publications

References 7 publications

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Text Analysis Based Human Resource Productivity Profiling

Pradhan,

Rautaray,

Panda

et al. 2024

Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering

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Text Analysis Based Human Resource Productivity Profiling

Pradhan,

Rautaray,

Panda

et al. 2024

Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering

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Effective methods for email classification: Is it a business or personal email?

Sošić

Graovac

2022

COMSIS J

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With the steady increase in the number of Internet users, email remains the most popular and extensively used communication means. Therefore, email management is an important and growing problem for individuals and organizations. In this paper, we deal with the classification of emails into two main categories, Business and Personal. To find the best performing solution for this problem, a comprehensive set of experiments has been conducted with the deep learning algorithms: Bidirectional Long-Short Term Memory (BiLSTM) and Attention-based BiLSTM (BiLSTM+Att), together with traditional Machine Learning (ML) algorithms: Stochastic Gradient Descent (SGD) optimization applied on Support Vector Machine (SVM) and Extremely Randomized Trees (ERT) ensemble method. The variations of individual email and conversational email thread arc representations have been explored to reach the best classification generalization on the selected task. A special contribution of this paper is the extraction of a large number of additional lexical, conversational, expressional, emotional, and moral features, which proved very useful for differentiation between personal and official written conversations. The experiments were performed on the publicly available Enron email benchmark corpora on which we obtained the State-Of-the-Art (SOA) results. As part of the submission, we have made our work publicly available to the scientific community for research purposes.

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Email Classification Techniques—A Review

Cited by 2 publications

References 7 publications

Text Analysis Based Human Resource Productivity Profiling

Text Analysis Based Human Resource Productivity Profiling

Effective methods for email classification: Is it a business or personal email?

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