Embedded lead users—The benefits of employing users for corporate innovation

Schweisfurth, Tim; Raasch, Christina

doi:10.1016/j.respol.2014.09.007

Cited by 91 publications

(101 citation statements)

References 128 publications

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“…Customers often contribute their innovation ideas through communities (Frank and Shan, 2003), and they have first-hand experience using a firm's products and services (Schweisfurth and Raasch, 2015). Thus, customers can make significant contributions to the co-creation and innovation process (Frank and Shan, 2003;Jeppesen and Frederiksen, 2006;Chatterji and Fabrizio, 2014).…”

Section: Technology Scouting and Vtcsmentioning

confidence: 99%

“…Furthermore, when customers are embedded in innovation processes, one would expect that external knowledge scouting would make firms more likely to be receptive to the creation of new or improved product offerings (Schweisfurth and Raasch, 2015;Von Hippel, 1988). Firms that capture customers' ideas and knowledge in products, processes, and services are likely to be able to identify problems early.…”

Section: Technology Scouting and Vtcsmentioning

confidence: 99%

See 1 more Smart Citation

The effect of inbound open innovation on firm performance: Evidence from high-tech industry

Wang

Chang

Shen

2015

Technological Forecasting and Social Change

147

115

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Section: Technology Scouting and Vtcsmentioning

confidence: 99%

Section: Technology Scouting and Vtcsmentioning

confidence: 99%

The effect of inbound open innovation on firm performance: Evidence from high-tech industry

Wang

Chang

Shen

2015

Technological Forecasting and Social Change

147

115

View full text Add to dashboard Cite

“…Lead users are users with two primary characteristics: They face needs that become general in the marketplace earlier than other users, and they personally benefit considerably by solving this need (Herstatt and von Hippel 1992). There is a rich body of literature that indicates that user innovation is prevalent across a variety of industries such as sports (Hienerth et al 2014;Tietze et al 2015;Franke and Shah 2003), healthcare (Chatterji et al 2008;Chatterji and Fabrizio 2007;Lettl et al 2006;Lüthje and Herstatt 2004), scientific instruments (Riggs and von Hippel 1994;von Hippel 1976), banking von Hippel 2011), software (von Krogh andFranke and von Hippel 2003), within companies (Schweisfurth and Raasch 2014), and across different continents ).…”

Section: User Innovation User Groups and Diffusionmentioning

confidence: 99%

Are Patients and Relatives the Better Innovators? The Case of Medical Smartphone Applications

Goeldner

Herstatt

2016

SSRN Journal

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Standard-Nutzungsbedingungen:Die Dokumente auf EconStor dürfen zu eigenen wissenschaftlichen Zwecken und zum Privatgebrauch gespeichert und kopiert werden.Sie dürfen die Dokumente nicht für öffentliche oder kommerzielle Zwecke vervielfältigen, öffentlich ausstellen, öffentlich zugänglich machen, vertreiben oder anderweitig nutzen.Sofern die Verfasser die Dokumente unter Open-Content-Lizenzen (insbesondere CC-Lizenzen) zur Verfügung gestellt haben sollten, gelten abweichend von diesen Nutzungsbedingungen die in der dort genannten Lizenz gewährten Nutzungsrechte. www.econstor.eu Our findings show that users develop around 46% of all medical smartphone applications (apps). We analyzed 510,229 user ratings and found that apps designed by patients, relatives, and healthcare professionals are rated significantly better by App Store customers than apps created by professional software companies. Apps developed by patients' relatives achieve significantly more downloads and generate on average three times higher revenues per year. The initial medical smartphone app developments in the early days of the Apple App Store were mainly triggered by healthcare professionals. The interview data shows the extensive medical knowledge of patients and their relatives, particularly those with chronic diseases. Terms of use: Documents inThe overall findings are in line with a current literature stream that indicates that patients are gaining more influence on their treatment, are better informed, and are taking more actions to increase their quality of life. Commercial healthcare companies should take advantage of this and should consider including patients and relatives into their product development.

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“…Some lead users will actively create solutions to the problems they encounter to address their own needs [3]. Their tacit knowledge can be a valuable source of product ideas or concepts for companies developing products in their respective fields [3,4]. Utilizing lead users in user-centered design processes can have the benefits of creating more relevant products, better diffusion and acceptance of products in the market [5] and products that are more commercially attractive [6].…”

Section: Introductionmentioning

confidence: 99%

“…By improving upon existing tools and adapting new methods of identification, companies, especially SMEs, will be able to engage lead users more easily. World leading companies, such as Nike and Patagonia [4] with large annual revenues, can have dedicated lead user experience staff. They also have the resources to spend on extensive user experience research.…”

Section: Introductionmentioning

confidence: 99%

Identifying Lead Users for User-Centered Design (UCD) in Sports Product Development

Leen

Usma

Antlej

et al. 2018

The 12th Conference of the International Sports Engineering Association

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There is great benefit for small medium enterprises (SMEs) and startups to utilize lead users in product development. By utilizing lead users companies can make products that are more commercially attractive and better accepted in the market. However, identifying lead users has traditionally been a difficult and expensive task. In the past, lead users have been found through time consuming personal networking, telephone interviews, mail questionnaires and data mining of often large user bases. This paper proposes that identification can be made more efficient by adapting some of these techniques, through taking a digital approach using existing social media communities such as those on Facebook. It is proposed that using social media application programming interfaces (APIs) could allow what used to be reserved for large multinationals, could be made accessible to SMEs and startup companies without extensive resources.

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Embedded lead users—The benefits of employing users for corporate innovation

Cited by 91 publications

References 128 publications

The effect of inbound open innovation on firm performance: Evidence from high-tech industry

The effect of inbound open innovation on firm performance: Evidence from high-tech industry

Are Patients and Relatives the Better Innovators? The Case of Medical Smartphone Applications

Identifying Lead Users for User-Centered Design (UCD) in Sports Product Development

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