“…Business communication is presented as the main subject of research by Chmiel et al (2011) , de Vries et al (2012) , Teixeira et al (2012) , Cvijikj and Michahelles (2013) , Goh et al (2013) , Hollebeek and Chen (2014) , Hudson et al (2015) , Hudson et al (2016) , Kim et al (2015) , Khan et al (2016) , Marbach et al (2016) , Dessart (2017) , Kim and Yang (2017) , Schultz (2017) , Swani and Milne (2017) , Swani et al (2017) , Xu and Wu (2017) , Rout et al (2018) , Vignal Lambret and Barki (2018) , and Moussa (2019) . Personal communication is analyzed in studies by Mauri et al (2011) , Meshi et al (2013) , Nelson-Field et al (2013) , Brynielsson et al (2014) , Coviello et al (2014) , Tandoc et al (2014) , Carrillo et al (2015) , Ferrara and Yang (2015) , Lin and Utz (2015) , Lee and Hong (2016) , Wang et al (2017) , Fan et al (2018) , Ng and Kozlowski (2018) , Turel et al (2018) , Vermeulen et al (2018) , Barry et al (2019) , Min and Yun (2019) , Nash et al (2019) , Ranganathan and Tzacheva (2019) , and Sion (2019) .…”