Emotion Mining User Review of the BRImo Mobile Banking Application Using the Decision Tree Algorithm
Debby Erce Sondakh,
Raissa C Maringka,
Ferlien P Ayorbaba
et al.
Abstract:As consumer transaction preferences shifted from analog to digital, banks were compelled to develop digital transactions in the form of mobile banking. Users of mobile banking provide feedback regarding the application's usability. The opinions of users can be emotive. Emotions influence what a person emits or applies. Emotions are the behavioral response of a person when he is happy or unhappy. Thus, the manifestation of a person's emotions, whether in the form of facial expressions, verbal communication, wri… Show more
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