Emotion regulation and emotional information processing: The moderating effect of emotional awareness

Szczygieł, Dorota; Buczny, Jacek; Bazińska, Róża

doi:10.1016/j.paid.2011.11.005

Cited by 62 publications

(52 citation statements)

References 16 publications

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“…Our finding on the relationship between positive affectivity and emotional exhaustion is contradictory to the earlier findings. Earlier studies have shown a negative relationship (Abraham, 1998;Lockyer, 2013;Szczygieł et al, 2012) and our study has shown a positive relationship. Positive affectivity refers to individuals experiencing positive moods such as joy, interest in the job, and alertness.…”

Section: Discussionsupporting

confidence: 71%

Counterproductive work behavior among frontline government employees: Role of personality, emotional intelligence, affectivity, emotional labor, and emotional exhaustion

Raman

Sambasivan

Kumar

2016

Revista de Psicología del Trabajo y de las Organizaciones

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a b s t r a c tThe main objective of this research is to study the effect of personality, emotional intelligence (EI), affectivity, emotional labor and emotional exhaustion on counterproductive work behavior (CWB) of frontline employees in the government sector. A questionnaire was designed and distributed to 625 frontline employees working at service counters in 25 ministries in Malaysia. We received responses from 519 employees (response rate = 83%). The data was analyzed using Structural Equation Modeling (SEM). The main findings are: (1) personality factors of employees drive their EI, affectivity, emotional labor, emotional exhaustion, and CWB and (2) EI and affectivity impact emotional labor, emotional exhaustion and CWB. Through the integrated model, we have studied the indirect roles of emotional labor and emotional exhaustion. This is one of the few studies that have effectively integrated the five constructs into a single framework to study their effects on CWB.

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Section: Discussionsupporting

confidence: 71%

Counterproductive work behavior among frontline government employees: Role of personality, emotional intelligence, affectivity, emotional labor, and emotional exhaustion

Raman

Sambasivan

Kumar

2016

Revista de Psicología del Trabajo y de las Organizaciones

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“…The results of a study conducted by Inzlicht and Gutsell (2007) showed that suppressing emotional facial expressions while watching an unpleasant movie led to poor performance on the color-naming Stroop task, which is considered a general measure of processing speed and cognitive flexibility (Uttl & Graf, 1997). Szczygieł, Buczny and Bazińska (2012) observed that participants instructed to engage in ES showed poorer performance relative to controls on a subsequently administered measure of emotional information processing (i.e., matching facial expressions). Furthermore, Schmeichel, Vohs, & Baumeister (2003, Study 2) demonstrated that ES while watching an upsetting emotional video impairs logical reasoning, cognitive extrapolation and complex reading comprehension but has no impact on general knowledge.…”

Section: Cognitive Consequences Of Suppressing Emotional Expressionmentioning

confidence: 99%

Why expressive suppression does not pay? Cognitive costs of negative emotion suppression: The mediating role of subjective tense-arousal

Szczygieł

Maruszewski

2015

Polish Psychological Bulletin

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The aim of this paper was to contribute to a broader understanding of the cognitive consequences of expressive suppression. Specifically, we examined whether the deteriorating effect of expressive suppression on cognitive functioning is caused by tense arousal enhanced by suppression. Two experiments were performed in order to test this prediction. In both studies we tested the effect of expressive suppression on working memory, as measured with a backwards digit-span task (Study 1, N = 43) and anagram problem-solving task (Study 2, N = 60). In addition, in Study 2 we tested whether expressive suppression degrades memory of the events that emerged during the period of expressive suppression. Both studies were conducted in a similar design: Participants watched a film clip which evoked negative emotions (i.e. disgust in Study 1 and a combination of sadness and anxiety in Study 2) under the instruction to suppress those negative emotions or (in the control condition) to simply watch the film. The results of these experiments lead to three conclusions. First, the results reveal that expressive suppression degrades memory of the events that emerged during the period of expressive suppression and leads to poorer performance on working memory tasks, as measured with a backwards digit-span task and anagram problem-solving task. Second, the results indicate that expressive suppression leads to a significant increase in subjective tense arousal. Third, the results support our prediction that expressive suppression decreases cognitive performance through its effects on subjective tense arousal. The results of the Study 1 show that tense arousal activated during expressive suppression of disgust fully mediates the negative effect of suppression on working memory as measured with a backwards digit-span task. The results of Study 2 reveal that subjective tense arousal elicited while suppressing sadness and anxiety mediates both the effect of suppression on working memory - as measured with the anagram task - and memory of the events that occurred during the period of suppression.

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“…A consistent theme across general theories of emotion is that experiencing negative emotions increases one's level of physiological and psychological arousal, which, if prolonged, can have deleterious consequences on physiological, affective and cognitive functioning (Chepenik, Cornew, & Farah, 2007;Szczygieł, Buczny, & Bazińska, 2012) as well as physical and mental health (Lazarus & Cohen-Charash, 2001;Spector, 1987). The results of numerous studies show that negative emotions activate stress (Mayne, 2001) and lead to negative health outcomes (Consedine, 2008).…”

Section: Discussionmentioning

confidence: 97%

Emotional intelligence as a moderator in the relationship between negative emotions and emotional exhaustion among employees in service sector occupations

Szczygieł¹,

Bazińska²

2013

Polish Psychological Bulletin

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Traditionally, most of the research on occupational burnout has focused on organizational stressors, such as workload and time pressure, and has overlooked the emotional nature of customer service work and its effect on burnout. This study was designed to examine the effects of individuals' affective traits (i.e., dispositional affectivity and emotional intelligence) and affective states (i.e., emotions experienced at work) on burnout. The main hypothesis of this study was that emotional intelligence acts as a moderator in the relationship between negative emotions felt by employees during their interactions with clients and emotional exhaustion. A total of 137 service sector employees rated the extent to which they felt four positive emotions (i.e., contentment, enthusiasm, joy, and liking) and four negative emotions (i.e., irritation, annoyance, antipathy, and anger) while interacting with clients. The results indicated that negative affectivity was signifi cantly associated with higher levels of emotional exhaustion, whereas high positive affectivity showed the reverse pattern. It was also observed that employees who declared greater intensity of negative emotions reported more symptoms of emotional exhaustion. However, as predicted, this effect was observed only among employees who were low in the trait of emotional intelligence. Negative emotions and emotional exhaustion were unrelated among employees who were high in trait emotional intelligence.

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Emotion regulation and emotional information processing: The moderating effect of emotional awareness

Cited by 62 publications

References 16 publications

Counterproductive work behavior among frontline government employees: Role of personality, emotional intelligence, affectivity, emotional labor, and emotional exhaustion

Counterproductive work behavior among frontline government employees: Role of personality, emotional intelligence, affectivity, emotional labor, and emotional exhaustion

Why expressive suppression does not pay? Cognitive costs of negative emotion suppression: The mediating role of subjective tense-arousal

Emotional intelligence as a moderator in the relationship between negative emotions and emotional exhaustion among employees in service sector occupations

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