BackgroundPreterm care involves clinical measures almost exclusively aimed at keeping the preterm alive and ready for discharge from hospital. Children are then enrolled in clinical follow‐up care after this stressful period, but mental or specialised care for parents and child is often not embedded in the routine of a neonatal hospital ward and the family is then dependent on institutions for mental health or child health clinics, that is, regular care that is regionally scattered. This study aimed to investigate experiences of parents with regular care and compare them with parents visiting a fixed, specialised, multidisciplinary institute, outside the hospital walls, for preterm follow‐up care.MethodsA survey was conducted among 56 parents (regular follow‐up care N = 26; multidisciplinary follow‐up care N = 30) of children born prematurely. The survey consisted out of items like parents' experiences with follow‐up care, like the organisation of care, supportive care, environmental support and experienced stress.ResultsParents receiving multidisciplinary follow‐up care reported higher levels of satisfaction with organisation of care (F = 5.45; p = 0.023) and supportive care (F = 11.69; p = 0.001) than parents receiving regular follow‐up care. Also, it was found that the extent of support from the social environment alleviated stress but only in parents receiving regular follow‐up care (ß = −0.47; p = 0.016).ConclusionsThe current study findings indicate that experience with follow‐up care is valued higher when receiving multidisciplinary care than regular care, and the degree in environmental support alleviates stress in parents receiving regular care.