Emotional and Social Intelligence

Kaikov, Leony

doi:10.4135/9781452276090.n78

Cited by 8 publications

(2 citation statements)

References 3 publications

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“…For a review on reference price research, seeMazumdar et al (2005) 5 Insights for good and service providers vary; for example, foot-in-the-door techniques (asking initially for a small commitment, and escalate later) may facilitate initial adoption, but lead to a negative shock in the future. Door-in-the-face approaches, whereby the proposer starts by asking a strong commitment, may discourage adoption but, conditional on adopting, may lead to positive surprises and higher satisfaction and retention(Staw 1981;Kelly and Milkman, 2013).…”

mentioning

confidence: 99%

Expectations, reference points, and compliance with COVID-19 social distancing measures

Briscese¹,

Lacetera²,

Macis³

et al. 2020

125

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We study how intentions to comply with the self-isolation restrictions introduced in Italy to mitigate the COVID-19 epidemic respond to the length of their possible extension. Based on a survey of a representative sample of Italian residents (N=894), we find that respondents are more likely to express the intention to reduce, and less willing to increase their self-isolation effort if negatively surprised by a given hypothetical extension, i.e. if the extension is longer than what they expected. These intentions are stronger among respondents who reported high compliance with the isolation prescriptions. In a context where individual compliance has collective benefits, but full enforcement is costly and controversial, communication and persuasion have a fundamental role. Our findings provide insights to public authorities on how to manage people's expectations in public health emergencies that require prolonged lockdown measures.

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mentioning

confidence: 99%

Expectations, reference points, and compliance with COVID-19 social distancing measures

Briscese¹,

Lacetera²,

Macis³

et al. 2020

125

View full text Add to dashboard Cite

show abstract

“…see Craig et al, 2017 ) Insights for good and service providers vary; for example, foot-in-the-door techniques (asking initially for a small commitment, and escalate later) may facilitate initial adoption, but lead to a negative shock in the future. Door-in-the-face approaches, whereby the proposer starts by asking a strong commitment, may discourage adoption but, conditional on adopting, may lead to positive surprises and higher satisfaction and retention ( Staw 1981 ; Kelly and Milkman, 2013 ). Studies in medicine have also analyzed patients’ expectations gaps (see, for instance, Bismark et al, 2011 , or O'Connor et al, 2000 ).…”

mentioning

confidence: 99%

Expectations, reference points, and compliance with COVID-19 social distancing measures

Briscese

Lacetera

Macis

et al. 2023

Journal of Behavioral and Experimental Economics

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The Improvement of the Component of Emotion Management of the Prospective Teachers’ Emotional Competence in the Process of Studies

Kriumane¹

2012

Procedia - Social and Behavioral Sciences

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Emotional and Social Intelligence

Cited by 8 publications

References 3 publications

Expectations, reference points, and compliance with COVID-19 social distancing measures

Expectations, reference points, and compliance with COVID-19 social distancing measures

Expectations, reference points, and compliance with COVID-19 social distancing measures

The Improvement of the Component of Emotion Management of the Prospective Teachers’ Emotional Competence in the Process of Studies

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