Emotional, Cognitive, and Physiological Responses to Workplace Ostracism

Ma, Jie; Sachdev, Aditi Rabindra; Tang, Na

doi:10.1007/978-3-030-54379-2_4

Cited by 6 publications

(1 citation statement)

References 92 publications

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“…Many empirical works have also shown that ostracism leads to several negative psychological and emotional reactions (e.g. Anjum et al, 2019;Ferris et al, 2008Ferris et al, , 2016Ma et al, 2021). But why does this happen?…”

Section: The Mediating Role Of Emotional Exhaustion (Ee) In the Relat...mentioning

confidence: 99%

Understanding how and when workplace ostracism jeopardizes work effort

Anjum

Liang

Ahmed

et al. 2021

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PurposeWhile the performance consequences of workplace ostracism (WO) have been examined in many studies, relatively little is known about WO's relationship with work effort (WE), which is a vital part of the performance domain. Moreover, the literature is largely silent regarding how WO translates into reduced effort and when such effects are less likely. The purpose of the study is to bridge these gaps. Specifically, the paper examines the relationship between WO and WE, taking into account the mediating role of emotional exhaustion (EE) and the moderating role of work centrality (WC).Design/methodology/approachData for the study came from an online survey of 310 full-time employees of service-sector organizations in Pakistan. The PROCESS macro, a robust computational tool for research models involving both mediating and moderating mechanisms, was used for analysis.FindingsWO was found to be a risk factor for organizations in that it not only induces/aggravates strain in employees, but also hampers them in expending effort in given roles. Findings further highlight that the negative relationship between WO and WE is mediated by EE and moderated by WC.Research limitations/implicationsOwing to the cross-sectional data and correlational research design, the study has limited power to make causal inferences about the relationships between the constructs (e.g. WO and WE). Further, the study is conducted in a collectivist culture where people are particularly sensitive to WO; it is, therefore, possible that the strength of relationships between the constructs might differ in individualistic cultures.Practical implicationsApart from informing management practices in relation to minimizing the occurrence of WO, the study also offers valuable insights into how employees can protect themselves from the negative effects of WO.Originality/valueThe study is among the very few empirical works that simultaneously explicate how and when WO jeopardizes employees' WE.

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Section: The Mediating Role Of Emotional Exhaustion (Ee) In the Relat...mentioning

confidence: 99%

Understanding how and when workplace ostracism jeopardizes work effort

Anjum

Liang

Ahmed

et al. 2021

View full text Add to dashboard Cite

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Carrying Ostracism Overnight: The Cognitive Mechanism Underlying the Effect of Daily Workplace Ostracism on Next‐Day Work Engagement

Dong,

Zhang,

et al. 2024

Stress and Health

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Integrating cognitive appraisal theory of stress and attachment theory, the current study explored the influence of daily workplace ostracism on employee short‐term work engagement and examined the mediating role of negative work reflection and the moderating effects of employee attachment styles (i.e., attachment avoidance and attachment anxiety). To test the theoretical model, we employed an experience sampling method to collect daily diary data over 10 consecutive workdays, resulting in a final sample of 834 observations drawn from 133 participants. Results of multilevel path analysis indicated that daily workplace ostracism was negatively related to employee next‐day work engagement through negative work reflection at night. In addition, we found that employee attachment avoidance not only moderated the within‐person relationship between daily workplace ostracism and negative work reflection at night but also alleviated the indirect effect of daily workplace ostracism on next‐day work engagement via negative work reflection at night. Taken together, our study contributed by unfolding the dynamic cognitive appraisal process of workplace ostracism and identifying the significant role of attachment avoidance in shaping employees' cognitive reactions to daily workplace ostracism.

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