Emotional intelligence: A catalyst for inspirational leadership and management excellence

Chopra, Parvesh K.; Kanji, Gopal K.

doi:10.1080/14783363.2010.487704

Cited by 56 publications

(61 citation statements)

References 25 publications

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“…9,10 Because health care, as a human services industry, so heavily involves people and relationships, as well as technology and business practices, 11 it would make sense that emotional intelligence would be a relevant construct. 12 Theories of emotional intelligence have evolved over the past few decades, 13 starting with Gardner's 14 theory of multiple intelligence and Payne's 15 doctoral work. Models of emotional intelligence have developed along 3 general paths, viewing emotional intelligence as an ability, a trait, or a mixture of both plus additional characteristics.…”

Section: A S the Systems Of Health Care In The Unitedmentioning

confidence: 99%

“…20 The other type of emotional intelligence theories are known as mixed models. 13,21,22 In this viewpoint, emotional intelligence is viewed as a combination of traits, abilities, and characteristics. 23 While the trait-based models of emotional intelligence are best measured through self-assessment, the mixed models of emotional intelligence have been variously measured through self-assessment and 360-degree assessment.…”

Section: A S the Systems Of Health Care In The Unitedmentioning

confidence: 99%

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Health Care Leader Competencies and the Relevance of Emotional Intelligence

Weiszbrod¹

2015

The Health Care Manager

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As health care leader competencies continue to be refined and emphasized in health care administration educational programs, the "soft skills" of emotional intelligence have often been implied, but not included explicitly. The purpose of this study was to better understand what relationship, if any, could be identified between health care leader competencies and emotional intelligence. A quantitative correlational method of study was used, utilizing self-assessments and 360-degree assessments of both constructs. There were 43 valid participants in the study, representing the various types of health care delivery systems. Correlational analysis suggested there was a positive relationship; for each unit of increase in emotional intelligence, there was a 0.6 increase in overall health care leadership competence. This study did not suggest causation, but instead suggested that including the study and development of emotional intelligence in health care administration programs could have a positive impact on the degree of leader competence in graduates. Some curricula suggestions were provided, and further study was recommended.

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Section: A S the Systems Of Health Care In The Unitedmentioning

confidence: 99%

Section: A S the Systems Of Health Care In The Unitedmentioning

confidence: 99%

Health Care Leader Competencies and the Relevance of Emotional Intelligence

Weiszbrod¹

2015

The Health Care Manager

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“…Based on different leadership styles, a specific working atmosphere and working culture are created and certain results can be achieved (see Č ubranić & Dobrodolac, 2008;Chopra & Kanji, 2010). A big challenge and also a necessity for successful management is that leaders have the right information about the business process and employees' attitudes.…”

Section: Total Quality Management 1263mentioning

confidence: 99%

Using work stress measurement to develop and implement a TQM programme: a case of counter clerks in Serbian Post

Dobrodolac

Marković

Čubranić-Dobrodolac

et al. 2012

Total Quality Management & Business Excellence

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Every concept of total quality management depends on the appropriate actions of people involved in the business. Managers usually pay attention to what should be done, ignoring how their actions or directives could affect their colleagues' behaviour or their feelings. The model proposed in this paper puts employees' mental health in the centre of attention in order to design and implement a TQM programme. First of all, the parameters of the observed business process in a specific company should be defined. The actual condition of each parameter should be assessed by analysing the stress level of employees. With further analysis, conclusions can be reached about the exact part of the organisation where improvement should be done. Hence, the use of this model can help companies to achieve a successful and sustainable business. In this paper, work stress index (WSI) and employee dissatisfaction index (EDI) are defined in order to quantify employees' stress level caused by work conditions and employee's dissatisfaction about some aspects of the business process. WSI and EDI also give the possibility to compare different companies, various departments in a company or business parameters between themselves. The proposed model has been tested and verified through a research carried out at Serbian Post.

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“…Emotional intelligence can be used as a term for the ability to recognize, manage and influence another emotion. Chopra and Kanji (2010) put emotional intelligence into simple terms as a personal self-awareness skill about their emotional abilities. There are four main emotional behavioral clusters outlined by Goleman (2006); self awareness, self management, social awareness and relationship management.…”

Section: Accreditationmentioning

confidence: 99%

Factors affecting motivation and performance of lawyers in Vietnam

Truong¹,

Le²

2020

10.5267/j.msl

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The objective of this paper is to assess the factors affecting the lawyers' motivation in Vietnam through the Emotional Intelligence factor and the factors affecting Lawyer's performance. To accomplish this goal, we conducted a survey for half a year and analyzed data on 960 lawyers, then used SPSS 22 and Smart PLS 3.0 software to analyze the data. The results show that all six factors positively impact Emotional Intelligence. Emotional Intelligence both positively and positively impact Lawyer's Motivation and Lawyer's Performance. At the same time Lawyer's Motivation has a statistically significant positive impact on Lawyer's Performance. Finally, the results of multigroup testing between male and female lawyers are statistically different. From the research results, we propose a few solutions to improve motivation and work efficiency for lawyers in Vietnam.

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Emotional intelligence: A catalyst for inspirational leadership and management excellence

Cited by 56 publications

References 25 publications

Health Care Leader Competencies and the Relevance of Emotional Intelligence

Health Care Leader Competencies and the Relevance of Emotional Intelligence

Using work stress measurement to develop and implement a TQM programme: a case of counter clerks in Serbian Post

Factors affecting motivation and performance of lawyers in Vietnam

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