Emotional Intelligence: A Critical Tool to Understand and Improve Behaviors That Impact Patient Care

Rosenstein, Alan H.

doi:10.15406/jpcpy.2015.02.00066

Cited by 18 publications

(15 citation statements)

References 11 publications

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“…Offering programs on diversity management, cultural competency, generational differences, harassment, conflict management, and "personalysis" can help individuals better recognize behavioral influences and values in both themselves and others. In a previous issue of this journal we emphasized the importance of teaching emotional intelligence as a way to improve understanding and reactions affecting interpersonal dynamics [7]. After teaching the why and how best to react curriculum the organization then needs to follow up by providing training programs designed to improve communication and team collaboration skills.…”

Section: Resolutionmentioning

confidence: 99%

Addressing the Causes and Consequences of Disruptive Behaviors in the Healthcare Setting

Rosenstein¹

2015

JPCPY

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Disruptive behaviors in health care can have a significant adverse effect on staff interactions that can negatively impact staff satisfaction, staff performance, and patient outcomes of care. Despite growing evidence of the ill effects of these types of behaviors many organizations are still having a difficult time in addressing these issues in an effective manner. Gaining a better understanding of the nature, causes, and impact of these behaviors is crucial to finding the right remedies for solution. Nobody intentionally starts the day planning to be disruptive; it's just that things get in the way. A combination of deep seated factors related to age and gender preferences, culture and ethnicity, life experiences, and other events that help shape values, attitudes and personalities, and more external factors related to training, environmental pressures, and personal issues all contribute to the mix. Early recognition, early intervention, and taking a pro-active supportive approach to improve individual behaviors will result in better relationships, less disruption, more satisfaction, and better outcomes of care.

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Section: Resolutionmentioning

confidence: 99%

Addressing the Causes and Consequences of Disruptive Behaviors in the Healthcare Setting

Rosenstein¹

2015

JPCPY

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“…However, based on the results found in this study, self-assertion is a major variable affecting the interpersonal competence of Korean nursing students. In a complex healthcare environment, a cooperative relationship should be established through accurate communication, and self-expression with colleagues from various disciplines surrounding the nurses will not only maintain patient's health who is the target of nursing but also bring the best practical outcomes [29]. Therefore, in the global era, nursing educators should become aware of their students' different characters according to their ethnic or culture in order to train and educate them accordingly so that they can express their opinions effectively.…”

Section: Discussionmentioning

confidence: 99%

Factors Affecting Interpersonal Competence of Nursing Students: Focused on Self-Assertiveness and Empathy

Choi

Yoon

Kim³

et al. 2021

J Korean Acad Fundam Nurs

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Purpose: Interpersonal competence, a key competence for patient-centered care by nurses, should be understood. Therefore, factors influencing the interpersonal competence of nursing students should be identified to explore and enhance their interpersonal relationships during the undergraduate educational curriculum for nursing educators. In this study factors influencing interpersonal competence, especially on self-assertiveness and empathy in nursing students were identified and analysed.Methods: A cross-sectional study design was used for the study in two Korean nursing colleges with similar baccalaureate nursing curricula. A total of 251 nursing students from freshman to senior year completed a questionnaire to measure related factors that were assumed to influence nursing students’ interpersonal competence. Data were collected from October 11~31, 2016. Study variables included self-assertiveness, empathy, interpersonal competence, and socio-demographic status. Multiple regression analysis was used for data analysis.Results: Nursing students’ interpersonal competence was explained by personality (β=.22), self-assertiveness (β=.16) and empathy (β=.38). The explanatory power of these predictors was 26.8% (p<.001).Conclusions: Nursing students’ interpersonal competence during the undergraduate nursing years can be enhanced by educational strategies that improve their interpersonal relationship as patient-centered care providers. Simultaneously, the attitude of the nurse educator is also important for nursing students who are to be treated as valuable learners and to improve students' empathy and self-assertiveness ability.

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“…The concept of emotional intelligence is understood as the set of capacities of the individual to identify their own emotions, manage and understand other emotional phenomena and motivate themselves in situations that are embarrassing, problematic and generate intrinsic and extrinsic conflicts (3)(4) . Emotional intelligence reflects in the professional's attitudes and behaviors in different contexts and, therefore, has an impact on the quality of their performance (3) .…”

Section: Introductionmentioning

confidence: 99%

“…Thus, emotional intelligence is important for professional performance, since professionals that are socially integrated, emotionally stable and motivated are more capable; however, only recently interest has been shown in the provision of training on emotional intelligence, as a means to promote the management of conflicts and stress and the well-being of nursing professionals (3)(4) .…”

Section: Introductionmentioning

confidence: 99%

Emotional intelligence: influencing factors and impact on nurses in intensive care

2018

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Objective: to analyze the evidence on the factors that influence the emotional intelligence of intensive care nurses. Methods: systematic review of the literature. We used the databases CINAHL Complete, Academic Search Complete, MedicLatina, Psychology and Behavioral Sciences Collection, MedLine with Full Text (via EBSCO HOST), MedLine Complete (via PubMed), SCOPUS and other sources, such as Google Scholar, clinical trial registration sites and manual/cross-references search. A total of 1,307 articles were published until April 2018, and nine were included in the study. Results: the factors that influenced nurses' emotional intelligence were age, sex, emotional experience, training and personality; and the impact of emotional intelligence was translated on a personal, professional and caring level. Conclusion: the practice of nursing in intensive care units is influenced by the nurse's emotional intelligence. This intelligence is affected by several factors and, because it is learned, must be stimulated in formative contexts. Descriptors: Emotional Intelligence; Critical Care; Nursing. Objetivo: analisar as evidências sobre os fatores que influenciam a inteligência emocional dos enfermeiros de cuidados intensivos. Métodos: revisão sistemática da literatura. Recorreu-se às bases de dados CINAHL Complete, Academic Search Complete, MedicLatina, Psychology and Behavioral Sciences Collection, MedLine with Full Text (via EBSCO HOST), MedLine Complete (via PubMed), SCOPUS e outras fontes como Google Scholar, sites de registro de ensaios clínicos e busca manual-referências cruzadas. Foram encontrados 1.307 artigos publicados até abril de 2018, sendo incluídos nove. Resultados: os fatores que influenciaram a inteligência emocional dos enfermeiros foram a idade, sexo, experiência emocional, formação e personalidade; e o impacto da inteligência emocional traduziu-se a nível pessoal, profissional e no cuidar. Conclusão: a prática de enfermagem em unidades de cuidados intensivos é influenciada pela inteligência emocional do enfermeiro. Esta inteligência é afetada por diversos fatores e, por ser apreendida, deve ser estimulada em contextos formativos.

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Emotional Intelligence: A Critical Tool to Understand and Improve Behaviors That Impact Patient Care

Cited by 18 publications

References 11 publications

Addressing the Causes and Consequences of Disruptive Behaviors in the Healthcare Setting

Addressing the Causes and Consequences of Disruptive Behaviors in the Healthcare Setting

Factors Affecting Interpersonal Competence of Nursing Students: Focused on Self-Assertiveness and Empathy

Emotional intelligence: influencing factors and impact on nurses in intensive care

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