Emotional Intelligence among Business Consultants: A Comparative Study

Sarinnapakorn, Fonthip; Sucaromana, Usaporn

doi:10.5539/ass.v9n3p1

Cited by 4 publications

(4 citation statements)

References 7 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Therefore it is not sufficient to simply know, be aware of, and predict the behavior and experiencing of others but along with this to know and understand our own abilities and skills. Similarly to Bar-On (2006), emotional intelligence is characterized within the research of commercial consultants by, for example, Sarinnapakorn and Sucaromana (2013).…”

Section: Social Intelligencementioning

confidence: 99%

Measuring Social Intelligence-The MESI Methodology

Frankovský¹,

Birknerová²

2014

ASS

View full text Add to dashboard Cite

In relation to the problem of conceptualization and operationalization of social intelligence, several issue areas are discussed. This report presents an analysis of the extracted factor structure of the MESI methodology which represents the psychometric approach to studying and measuring social intelligence. The results of the research carried out on the sample of 1130 respondents enabled extraction of the structure of the MESI methodology factors (manipulation, empathy and social irritability). The report also introduces the full version of the MESI methodology.

show abstract

Section: Social Intelligencementioning

confidence: 99%

Measuring Social Intelligence-The MESI Methodology

Frankovský¹,

Birknerová²

2014

ASS

View full text Add to dashboard Cite

show abstract

“…His analysis shows that with growing age, a person's emotional stability increases, but after reaching a peak it starts declining thereby creating proportionate relationship between EI and leadership of employees. Sarinnapakorn and Sucaromana (2013), investigating the level of EI of business consultants in Thailand, found no significant difference between levels of EI based on gender and years in the industry, even though it was at a high level. Thus, gender, age, and work experience have shown inconsistent relationships at different research contexts.…”

Section: Demographic Factors-gender and Marital Statusmentioning

confidence: 93%

Strategies for maintaining emotional stability: The case of nurses in private health care industry

Mullakanda¹,

Dissanayake²

2015

10.5267/j.msl

View full text Add to dashboard Cite

This study examines the emotional intelligence (EI) of nurses by differentiating inter-personal and intra-personal dimensions, and explores the measures taken by them to maintain emotional stability. Further, it investigates the relationship of demographic factors (age, gender and year of experience) of nurses with their emotional stability. The case organization is a well performing private hospital located closer to the metropolitan city. Study collects data through both quantitative (survey) and qualitative means (discussion, observation, and interviews) using a sample of 40 nurses selected conveniently from different ranks. The study finds that the level of EI of nurses in case hospital is slightly high, and their inter-personal skills are higher than intra-personal skills. They maintain emotional stability by means of emotion gaps, emotional shifts and sharing. Findings suggest that both inter-personal and intra-personal dimensions of EI will not be equally important for nurses in dealing with patients, and the level of EI required in the job is not equal among different ranks of nurses.

show abstract

“…Likewise, Greiner and Ennsfellner (2010) also conclude that emotional intelligence positively correlates with job satisfaction. Similarly, it is the key indicator that positively affects customer satisfaction and job satisfaction among employees in companies (Sarinnapakorn & Sucaromana, 2013), and emotional intelligence is linked with organizational behavior, job satisfaction, performance in the service sector, including in bank industries (Koc & Boz, 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

The impact of emotional intelligence, employee empowerment and cultural intelligence on commercial bank employees’ job satisfaction

Akhter

Karim

Islam

2021

Banks and Bank Systems

View full text Add to dashboard Cite

This paper aims to examine the impact of emotional intelligence (EQ), employee empowerment (EE), and cultural intelligence (CQ) on commercial bank employees’ job satisfaction in Bangladesh. For this purpose, a survey questionnaire was developed based on pre-tested constructs. The study used a convenience sampling technique, supplemented by a non-probability sampling method. 200 bank employees were invited to participate in the survey; finally, 130 responses were received as fully complete, with a 65% response rate. Hence, the sample size is n = 130. Cronbach’s alpha value was used to determine the internal consistency of the study constructs. SPSS version 26.0 was used to analyze the correlation test and hypotheses test. The findings show that emotional intelligence (EQ) with a beta (β) value of 0.510 has a statistical and positive effect on bank employees’ job satisfaction. Also, employee empowerment (EE) with a beta value of (β) 0.418 and cultural intelligence (CQ) with a beta (β) of 0.372 were found to be significant predictors of job satisfaction. This indicates that bank managers should utilize EQ and CQ to increase bank employee satisfaction and focus on employee engagement at the workplace. According to the study, if bank employees become more emotionally stable and culturally intelligent at their workplace, they will be more satisfied with their current jobs. Besides, if bank employees are given more opportunities to carry out their job responsibilities, they will be more satisfied with their jobs. The paper outlines several significant implications for commercial bank managers and offers some notable directions for future research.

show abstract

Emotional Intelligence among Business Consultants: A Comparative Study

Cited by 4 publications

References 7 publications

Measuring Social Intelligence-The MESI Methodology

Measuring Social Intelligence-The MESI Methodology

Strategies for maintaining emotional stability: The case of nurses in private health care industry

The impact of emotional intelligence, employee empowerment and cultural intelligence on commercial bank employees’ job satisfaction

Contact Info

Product

Resources

About