Emotional Intelligence and Employees’ Innovator Role: The Moderating Effect of Service Types

Othman, Abdul Kadir

doi:10.5539/ass.v7n10p151

Cited by 9 publications

(8 citation statements)

References 29 publications

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“…Service sector organizations need creative and innovative employees in order to meet their customers' needs and concerns (Othman, 2011). Survival and growth of service sector organizations greatly depends on their customer's need fulfilment and satisfaction especially in high competitive age.…”

Section: Discussionmentioning

confidence: 99%

“…Ability to recognize, manage self and others' emotion and use of emotion in people can be responsible for this association. EI helps individuals to generate and sustain positive emotion (Guillen & Florent-Treacy, 2011), which expands intellectual and psychological resources (Fredrickson, 1998), generates cognitive variation (Othman, 2011) in individuals, enabling them to search, explore, and emerge with original and novel ideas. However, researchers have emphasized the need to investigate EI in facilitating organizational outcomes (e.g., Sánchez-Ruiz, Hernández-Torrano, Pérez-González, Batey, & Petrides, 2011).…”

Section: Emotional Intelligence As a Moderator Of The Ffm: Employee Creativity Relationshipmentioning

confidence: 99%

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Moderating Role of Emotional Intelligence on Personality– Employee Creativity Relationship

Jafri

2019

Management and Labour Studies

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Creativity has gained increased significance by organizations in current time. Both individual and organizational factors contribute to it. This study explored the relationship between the Five Factor Model (FFM) of personality and employee creativity. Emotional intelligence (EI) is presented as a moderator in the relationship between the FFM and employee creativity. Using random sampling approach, the study was conducted on 232 regular employees from three service sector organizations. Respondents consisted of both genders working at different levels. Regression analyses showed that three dimensions of the model (FFM), namely, conscientiousness, extraversion and openness to experience influenced employee creativity positively and significantly. In addition, moderated regression analysis revealed that EI significantly strengthened the relationships between the three dimensions of the FFM and creativity of employees. The insinuations of the study are explained.

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Section: Discussionmentioning

confidence: 99%

Section: Emotional Intelligence As a Moderator Of The Ffm: Employee Creativity Relationshipmentioning

confidence: 99%

Moderating Role of Emotional Intelligence on Personality– Employee Creativity Relationship

Jafri

2019

Management and Labour Studies

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“…EI was also found to enhance employee role in innovation and creative thinking (Othman, 2011) and it was also found to positively affect organizational commitment (Khalili, 2011). People with higher level of EI proved to have better role in workforce agility changes (Hosein, 2012).…”

Section: Assessing Ei Competencies In Public Sector Petroleum Companimentioning

confidence: 96%

Assessing Emotional Intelligence Competencies in Public Sector Petroleum Companies in Egypt

Halim¹,

Salem²,

Hassan³

2015

UCPA

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Although emotional intelligence (EI) has gained general acceptance as a set of competencies in many industries, there is still a need for increased empirical research on its importance, usage, and impact in the workplace. There is also a need for managers to know that EI should be developed as a part of interrelated package of both emotional and cognitive intelligence enhancement rather than being developed in isolation as an autonomous phenomenon.This study ventures to provide empirical information about discrepancies between self and others' assessments of EI's different competencies in government owned petroleum companies in Egypt. Differences between others' and self-scores for each competency were computed. This study also ventures to determine employee level of EI, as represented in its different competencies, when compared with a cut-off point. Data were analysed using SPSS (Statistical Package for Social Sciences). Results indicated a lower level of EI among employees of the organisations in question and there is a significant gap between self and managers' perception of the different EI competencies.

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“…Therefore, the employees who can assess their emotions can also successfully cope, control, and guide their emotions (Mayer, Salovey, & Caruso, 2008). Also, an employee with high emotional intelligence not only can manage, define, and assess their positive or negative emotions but also has an innovative role (Othman, 2011). So, Self-emotional appraisal is a part of emotional intelligence that enables the workers to organize their ability and their own emotions (Mayer et al, 2008).…”

Section: Review Of Literature Emotional Intelligence (Ei)mentioning

confidence: 99%

The Impact of Emotional Intelligence and Job Involvement on Project Team Member’s Performance

Yaquot

Al-Ghaili

Al-Harethi

2021

JMO

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This study concentrated on job employee performance by using emotional intelligence, job involvement, leaders‘ trust, and job satisfaction. The researchers examined the job involvement and emotional inelegance factors on IT projects team member’s performance in China with the effect of moderator factor trust of leader and mediator impact job satisfaction. After reviewing many works of literature, the student explained and discussed the development of the hypothesis of emotional intelligence, Job involvement, the trust of a leader, and Job satisfaction with members‘ performance. This study has been conducted in Chinese projects, so the data was collected from IT projects members and workers who have been or still doing these kinds of projects using several ways to reach around 200 respondents as the online survey and social media. Using a different method and tests we could find that these relationships in the study were significant with positive impact except the moderation impact of trust leader. This study contributed to benefited IT, project leaders, and members, for better understanding especially for the importance of the emotional intelligence and job involvement for better performance of the team members which will also contribute to improving the IT project in China and will open new and different topics for researchers.

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Emotional Intelligence and Employees’ Innovator Role: The Moderating Effect of Service Types

Cited by 9 publications

References 29 publications

Moderating Role of Emotional Intelligence on Personality– Employee Creativity Relationship

Moderating Role of Emotional Intelligence on Personality– Employee Creativity Relationship

Assessing Emotional Intelligence Competencies in Public Sector Petroleum Companies in Egypt

The Impact of Emotional Intelligence and Job Involvement on Project Team Member’s Performance

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