Emotional intelligence in a stupid world

Klare, Diane; Behney, Melissa; Kenney, Barbara

doi:10.1108/lhtn-06-2014-0042

Cited by 15 publications

(9 citation statements)

References 4 publications

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“…Given that a school principal often has to delegate work to others, reading the emotions of other people is important in determining the level of trust given to others (Christie et al, 2015: 97). Its value lies in the ability to improve interpersonal communication and build relationships (Klare et al, 2014: 22).…”

Section: What Is Emotional Intelligence?mentioning

confidence: 99%

Teachers’ perceptions of the utilisation of Emotional Intelligence by their school principals to manage mandated curriculum change processes

Grobler¹,

Moloi²,

Thakhordas³

2016

Educational Management Administration & Leadership

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This quantitative study investigates teachers’ perceptions of how Emotional Intelligence (EI) was utilised by their school principals to manage mandated curriculum change processes in schools in the Johannesburg North district of Gauteng in South Africa. Research shows that EI consists of a range of fundamental skills that could enable school principals to facilitate the curriculum changes that are mandated by the Department of Basic Education and implemented by teachers in their classrooms. Researchers argue that principals could simply instruct teachers that the Curriculum Assessment Policy Statements, for example, are mandated by top management and that they have to implement them, or they could use EI skills to obtain teachers’ collaboration and commitment to implement the mandated changes. Using a quantitative research method, a structured questionnaire was administered to a sample of 600 Foundation Phase and Grade 10 teachers to probe their perceptions about the extent to which leadership utilised EI to manage mandated curriculum change. The results of this investigation show that there is a strong correlation between the utilisation of EI by school principals and the implementation of the mandated changes.

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Section: What Is Emotional Intelligence?mentioning

confidence: 99%

Teachers’ perceptions of the utilisation of Emotional Intelligence by their school principals to manage mandated curriculum change processes

Grobler¹,

Moloi²,

Thakhordas³

2016

Educational Management Administration & Leadership

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“…If emotions entail developing automatic reaction programmes with which to face genuinely difficult situations (Sanz, 2002), the importance of EI lies in learning how to manage these emotions so they work in the customer's favour, especially in difficult situations such as those experienced in the banking industry in recent years. The term EI describes aptitudes that compliment standard intelligence (Garaigordobil & Oñederra, 2010;Klare et al, 2014), conceptualised through four basic abilities according to Mayer and Salovey (1997): (1) the perception, appraisal and expression of emotions (the ability to identify and recognise both one's own emotions and those of others); (2) emotional facilitation, use or assimilation (the capacity to take emotions into account in reasoning and conflict resolution processes); (3) understanding emotions (the ability to identify and distinguish between emotions, and to label and classify them); (4) emotional regulation (the capacity to manage and guide one's own and other people's emotions in an appropriate manner).…”

Section: Emotional Intelligencementioning

confidence: 99%

Improving relationship quality during the crisis

Guillén

Monferrer

Tena

2018

The Service Industries Journal

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The severe economic crisis in Spain has had a considerable impact on the financial sector and has led to deep and widespread restructuring in the industry. The combination of a vigorous expansion policy and the burst of the housing bubble brought about an economic depression with serious emotional consequences. As a result, customers have had to use their emotional intelligence to manage a range of emotions, many of them negative, and this management has affected their perceived quality of their relationship with their bank. Sobre esta base, in this article desarrollamos un planteamiento teórico inicial en el que se plantea como hipótesis de partida la influencia de customers' emotional intelligence sobre relationship quality. Adicionalmente, se plantea el estudio de las posibles interrelaciones existentes entre las tres variables que conforman the macro-construct of relationship quality, made up of satisfaction, trust and loyalty. Results from a sample of 1125 customers in a study using structural equations models nos permiten confirm all these relationships in a reflection on the need to generate marketing strategies that can maximise customers' positive emotional performance. Banks'more traditional strategies must therefore be reviewed, with efforts particularly focusing on the most tangible aspects of the service, creating emotionally attractive banking environments.

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“…Within the arena of academic libraries, for example, Khan et al (2015) consider EI an essential component in hiring and training academic librarians. EI is important at all levels of an academic library's organization, and mindfulness plays an integral role in developing EI (Klare et al, 2014). Tobias (2015) discusses EI as the set of soft skills necessary for engagement in VR.…”

Section: Emotional Intelligence a Relationship Exists Between Mindfulness And Emotional Intelligence (Ei) A Classic Definition Of Ei Frammentioning

confidence: 99%

Humanistic perspectives in virtual reference

Prieto

2017

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Purpose Virtual reference is a part of the services offered at academic and other types of libraries. This paper discusses humanistic perspectives that merit consideration in the provision of virtual reference (VR), including mindfulness, authenticity, emotional intelligence (EI) and counseling. This study aims to make these perspectives become a part of the language and practice of virtual reference through this discussion. Design/methodology/approach The paper establishes a framework for the VR perspectives it discusses by examining relevant literature for background information and practical applications. Findings VR has the potential to benefit from the interrelated humanistic perspectives of mindfulness, authenticity, EI and counseling. It is through the counseling perspective that mindfulness, authenticity and EI are embodied to offer a more transformational and less transactional experience for both librarians and users. Research limitations/implications While the paper provides examples of language used by the author to illustrate the counseling perspective, a future study, whereby virtual reference transcripts are formally analyzed, may be beneficial to determine other expressions of counseling and its related perspectives of mindfulness, authenticity and EI. Practical implications This paper provides a resource especially helpful to individuals new to VR or who seek opportunities for growth in providing VR. Originality/value In addition to taking a multifaceted view of VR through the humanistic perspectives presented, this paper also offers a multidisciplinary approach in its discussion, drawing from areas such as business and medicine.

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Emotional intelligence in a stupid world

Cited by 15 publications

References 4 publications

Teachers’ perceptions of the utilisation of Emotional Intelligence by their school principals to manage mandated curriculum change processes

Teachers’ perceptions of the utilisation of Emotional Intelligence by their school principals to manage mandated curriculum change processes

Improving relationship quality during the crisis

Humanistic perspectives in virtual reference

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