Emotional labor and emotional exhaustion in psychologists: Preliminary evidence for the protective role of self-compassion and psychological flexibility

Clarke, James J.; Rees, Clare S.; Mancini, Vincent O.; Breen, Lauren J.

doi:10.1016/j.jcbs.2024.100724

Cited by 4 publications

(2 citation statements)

References 82 publications

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“…Emotional labor is a psychological process characterized by the worker's efforts to regulate their emotions to meet the emotional demands at work in order to manifest the emotions prescribed for the work context, even if they are contrary to the emotion felt (emotional dissonance) (Clarke et al 2024;Edú-Valsania et al 2022;Grandey and Melloy 2017;Hochschild 2013). Although Hochschild (1979) defined it as a phenomenon with three dimensions-emotional demands, regulatory strategies adopted by the worker to deal with such demands, and emotional performance (the quality of the emotional pattern displayed)-the literature in general addresses the first two dimensions in a broader way.…”

Section: Emotional Demandsmentioning

confidence: 99%

“…Emotional dissonance is characterized as a discrepancy between the emotions felt and expressed by the worker (Van Dijk and Brown 2006). Although it is recognized that tolerance toward emotional dissonance may present individual differences, it has been associated with negative consequences for health (Andela et al 2015;Clarke et al 2024), thereby contributing to the emergence of BS (Grandey et al 2015;Vignoli et al 2021).…”

Section: Emotional Demandsmentioning

confidence: 99%

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Burnout Syndrome and Emotional Labor in Leaders and Subordinates: A Dyad Analysis

Taube,

Carlotto,

Gondim

et al. 2024

Social Sciences

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Burnout Syndrome is considered a chronic response to occupational stressors in the work environment. Social interactions constitute one of the stressors at work that can generate negative feelings that trigger a process of contagion of the syndrome among workers in interdependent relationships. This study aimed to analyze whether emotional labor (emotional demands, emotional dissonance) at the level of the leader and subordinate dyad contributes to the manifestation of Burnout Syndrome. The participants included 244 leader–subordinate dyads who answered a questionnaire with sociodemographic and labor data, the Spanish Burnout Inventory, a subscale of the Questionnaire on the Experience and Assessment of Work, and a subscale of the Frankfurt Emotion Work Scale. Analyses were performed using the actor–partner interdependence model (APIM) through path analysis. The results indicate that the emotional demands of the leaders and the emotional dissonance of the subordinates predict the leader’s Burnout Syndrome. The Burnout Syndrome of subordinates was predicted only by the emotional demands of subordinates. Organizational actions are necessary for the better functioning of this dyad, aiming to mitigate the negative consequences of emotional labor on workers’ mental health.

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Section: Emotional Demandsmentioning

confidence: 99%

Section: Emotional Demandsmentioning

confidence: 99%

Burnout Syndrome and Emotional Labor in Leaders and Subordinates: A Dyad Analysis

Taube,

Carlotto,

Gondim

et al. 2024

Social Sciences

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Psychometric properties of the Perth emotional labour scale: Preliminary support for a new measure with theoretical implications

Clarke,

Rees,

Mancini

et al. 2024

Stress and Health

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Emotional labour is the process by which people regulate emotions congruently with occupational requirements. Research consistently links emotional labour to greater levels of burnout. However, we argue this literature is potentially confounded by measurement error. We sought to validate an English adaptation of a recent emotional labour measure that addresses measurement error concerns in an under‐researched sample at risk of burnout—psychologists providing psychotherapy. We termed this measure the Perth Emotional Labour Scale (PELS) which is based upon Andela and colleagues' (2015) original measure. Additionally, we explored what factors of emotional labour contributed most to burnout in this group. We recruited 418 psychologists (81.58% female, 17.46% male, 0.96% non‐binary) across Australia (N = 362, 86.60%) and New Zealand (N = 56, 13.40%). Factor analyses and correlational analyses examined the PELS’ reliability and validity. Hierarchical multiple regression analysis explored whether each component of emotional labour contributed unique variance to emotional exhaustion (EE). Preliminary support for the PELS’ psychometric properties was found and emotional dissonance was found to be the only emotional labour factor that uniquely contributed to EE. We demonstrate preliminary psychometric support for the PELS but recommend further development and argue our findings have unique implications for research and practice.

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Examining the relationship between language learners’ characteristics, emotional labor, emotional exhaustion, and contextual performance: ecological momentary assessment

Liang

2024

Innovation in Language Learning and Teaching

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Emotional labor and emotional exhaustion in psychologists: Preliminary evidence for the protective role of self-compassion and psychological flexibility

Cited by 4 publications

References 82 publications

Burnout Syndrome and Emotional Labor in Leaders and Subordinates: A Dyad Analysis

Burnout Syndrome and Emotional Labor in Leaders and Subordinates: A Dyad Analysis

Psychometric properties of the Perth emotional labour scale: Preliminary support for a new measure with theoretical implications

Examining the relationship between language learners’ characteristics, emotional labor, emotional exhaustion, and contextual performance: ecological momentary assessment

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