2019
DOI: 10.1111/awr.12174
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Emotional Labor On and Off Water

Abstract: This article focuses on the emotional labor requirements of crew working within the intra‐provincial ferry system in Newfoundland and Labrador, on Canada's North Atlantic coast. The argument draws on fieldwork interviews with crew and passengers, participant observation on the most intensive daily maritime commuting route in the province, and documentary sources. It builds on the theoretical framework first laid out by Arlie Russell Hochschild in her 1983 book The Managed Heart: Commercialization of Human Feel… Show more

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“…These interactional processes of emotional labor enable DCWs to reclaim dignity from dirty work. Therefore, the relational aspect of emotional labor highlights that individual working subjects do not operate in isolation, but instead interact with others in their workplace (Roseman, 2019).…”
Section: Emotional Labor In Contextmentioning
confidence: 99%
“…These interactional processes of emotional labor enable DCWs to reclaim dignity from dirty work. Therefore, the relational aspect of emotional labor highlights that individual working subjects do not operate in isolation, but instead interact with others in their workplace (Roseman, 2019).…”
Section: Emotional Labor In Contextmentioning
confidence: 99%