Emotional labour profiles: Associations with key predictors and outcomes

Fouquereau, Evelyne; Morin, Alexandre J. S.; Lapointe, Émilie; Mokounkolo, René; Gillet, Nicolas

doi:10.1080/02678373.2018.1502835

Cited by 64 publications

(80 citation statements)

References 82 publications

(142 reference statements)

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“…This result shows that JS is negatively affected when nurses attempt truly feeling the required emotions. Pandey & Singh () and Fouquereau et al () found similar results.…”

Section: Discussionsupporting

confidence: 59%

“…Nursing is one of the professions in which EL is heavily used (Chapman 2018;Golfenshtein & Drach-Zahavy 2015). Determination of the effects of EL in nursing, and its relationship with sociodemographic and occupational characteristics, would provide important information for nurses to enhance care quality, because JS may vary according to these characteristics (Fouquereau et al 2018;Wu et al 2018).…”

Section: Aimmentioning

confidence: 99%

“…The literature shows different results regarding the relationship between EL and JS in nursing. While many studies indicated that surface acting related negatively to JS (Chou et al ; Fouquereau et al ; Wu et al ), Pandey & Singh () found a positive relationship between them.…”

Section: Introductionmentioning

confidence: 99%

“…A similar contradiction exists in the relationship between deep acting and JS. Some researchers have found a negative relationship between deep acting and JS (Fouquereau et al ; Pandey & Singh ), while others found a positive relationship (Chou et al ; Wu et al ). Lee () indicated that neither surface acting nor deep acting have a relationship with JS.…”

Section: Introductionmentioning

confidence: 99%

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The relationship between emotional labour and job satisfaction in nursing

Gülşen

Özmen

2019

International Nursing Review

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Aim To investigate the relationship between emotional labour strategies and job satisfaction among nurses in Turkey. Background Nursing is one of the professions in which emotional labour is heavily used. The relationship between emotional labour strategies and job satisfaction has many different consequences in nursing. Introduction Although studies have focused on the relationship between emotional labour and job satisfaction among nurses abroad, no studies on the subject have been found in Turkey. Methods A cross‐sectional descriptive design was employed. The study was conducted with 281 nurses working in a university hospital and three public hospitals in Manisa, Turkey. Research data were collected using the Personal Information Form, Emotional Labour Scale and Minnesota Satisfaction Questionnaire. Descriptive statistics and Pearson correlation analysis were used in data evaluation. Results Analyses showed that the type of emotional labour strategy most frequently exhibited by nurses was surface acting. In surface acting, behaviours do not reflect employees’ true feelings. Job satisfaction of nurses was higher than the medium level. A negative correlation was found between deep acting and job satisfaction. In deep acting, employees try to feel the emotions appropriate to the behaviour expected of them. Discussion Nurses’ emotional labour may cause some undesirable consequences. Conclusion Nurses’ emotional labour strategies are related to their job satisfaction levels. Implications for nursing policy Managers should be aware of the emotional labour of nurses and its possible negative consequences. Management strategies that target the negative consequences of emotional labour are important not only for the well‐being of nurses but also for the quality of patient care.

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“…This result shows that JS is negatively affected when nurses attempt truly feeling the required emotions. Pandey & Singh () and Fouquereau et al () found similar results.…”

Section: Discussionsupporting

confidence: 59%

Section: Aimmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

The relationship between emotional labour and job satisfaction in nursing

Gülşen

Özmen

2019

International Nursing Review

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“…Our results support that EI could be a key personal resource to understand work performance, along with several variables, such as personality, intelligence, social support, etc. [2,6,55]. Through different mechanisms, EI allows people to face demanding situations and to better adapt to changing environments like modern workplaces [56].…”

Section: Discussionmentioning

confidence: 99%

In Pursuit of Work Performance: Testing the Contribution of Emotional Intelligence and Burnout

Sánchez-Gómez

Bresó

2020

IJERPH

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Previous research has highlighted the connection between emotional intelligence (EI) and work performance. However, the role of job burnout in this context remains relatively unexplored. This study aimed to examine the mediator role of burnout in the relationship between EI and work performance in a multioccupational sample of 1197 Spanish professionals (58.6% women). The participants completed the Wong and Law Emotional Intelligence Scale, the Maslach Burnout Inventory, and the Individual Work Performance Questionnaire. As expected, the results demonstrated a positive relationship between EI and performance, and a negative relationship with burnout, which has a mediator effect in the relationship between EI and work performance. Professionals with high levels of IE and low burnout reported the highest performance. Multiple mediation analyses showed that employees’ EI was indirectly connected to work performance via professional efficacy and exhaustion, even when controlling the effects of sociodemographic variables. The same pattern was found when multiple mediations were conducted for each EI dimension. These findings demonstrate the importance of burnout in understanding work performance and emphasize the role of EI as a protective variable which can prevent the development or chronic progression of workers’ burnout.

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Sick and working: Current challenges and emerging directions for future presenteeism research

et al. 2023

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Presenteeism refers to working despite ill health that might otherwise warrant sickness absence. Estimated to cost tens of millions of dollars in lost productivity, the concept has attracted the attention of different academic disciplines, policymakers, and practitioners interested in mitigating the problem. Although a topic of significant interest, the current understanding of presenteeism is compromised by a number of conceptual and methodological factors that follow from one another. We begin this introductory article by providing a brief overview on three specific challenges, namely, (1) presenteeism ill-defined as a unitary construct, (2) narrowness of approaches to measure and study presenteeism, and (3) insufficient research on the social and relational dynamism that characterizes presenteeism. We then provide an overview of the eight articles that comprise this issue and analyze how they address the aforementioned three challenges by adopting alternative theoretical frameworks, utilizing new measurement approaches, and/or by shedding light on the dynamic nature of presenteeism. Finally, we discuss fresh perspectives and promising directions for future research endeavors on this topic, with the hope that this issue will inspire further research on the practical implications of presenteeism for promoting positive health and well-being at the workplace.

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Emotional labour profiles: Associations with key predictors and outcomes

Cited by 64 publications

References 82 publications

The relationship between emotional labour and job satisfaction in nursing

The relationship between emotional labour and job satisfaction in nursing

In Pursuit of Work Performance: Testing the Contribution of Emotional Intelligence and Burnout

Sick and working: Current challenges and emerging directions for future presenteeism research

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