Emotions, Emotion Management and Emotional Intelligence in the Workplace: Healthcare Professionals' Experience in Emotionally-Charged Situations

Carminati, Lara

doi:10.3389/fsoc.2021.640384

Cited by 30 publications

(15 citation statements)

References 31 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…However, deep acting is less harmful to mental health (Grandey, 2003;Hülsheger et al, 2010), suggesting that discordant emotion management between felt and displayed emotions is more likely to threaten mental health (Mesmer-Magnus et al, 2012;Lee et al, 2016). When people subordinate genuine feelings to social expectations, uncomfortable emotional dissonance arises, which generates discrepancies between the inner experience and what one is supposed to feel (Carminati, 2021). Moreover, the demands of dealing with negative emotions and being sensitive to others' emotions are positively associated with emotional exhaustion (Zapf, 2002).…”

Section: Emotion Management and Psychological Well-beingmentioning

confidence: 99%

Are you really smiling? Display rules for emojis and the relationship between emotion management and psychological well-being

Liu

2023

Front. Psychol.

View full text Add to dashboard Cite

Display rules specify socially appropriate facial expressions in a given situation. However, managing emotions for such a social adaption sometimes leads to deleterious psychological outcomes. Given that people nowadays rely on emojis to express emotions online, the present study investigated (1) whether display rules exist in emoji communications and (2) how emotion management using emojis is associated with psychological well-being. Prior studies have demonstrated the effects of context on the frequency of emoji use. However, the intensity and type of expression may differ, even if emojis are used at the same frequency. The current study thus investigated whether emotional expressions and the types of emojis used are adjusted to contexts similar to facial displays. As many as 1,289 Japanese participants typed emojis in response to Internet chats and reported the intensity of their emotional expressions. The contexts of the chats varied depending on the target of use, the emotional value of contexts, and private or public settings. The results showed that, similar to facial displays, individuals expressed emotions through emojis more with those closely related, more in positive contexts than in negative contexts, and more in private than in public contexts. When the expressions were intense, individuals used emojis consistent with the emotional value of the context. Upon attenuating the expressions, this study found that individuals tended to use euphemistic emojis and sent smiling emojis in negative contexts to manage the expressions. Moreover, expressing emotions with emojis was associated with subjective well-being, whereas managing emotions with emojis was weakly associated with depressive symptoms. Together, this study indicates the existence of display rules for emojis, calling for future research on the psychological impact of online emotion norms.

show abstract

Section: Emotion Management and Psychological Well-beingmentioning

confidence: 99%

Are you really smiling? Display rules for emojis and the relationship between emotion management and psychological well-being

Liu

2023

Front. Psychol.

View full text Add to dashboard Cite

show abstract

“…Hence, various institutions played a significant role in improving the overall well-being of their employees through appreciation, individualised support, involving employees in decision making and entrusting them with new responsibilities (27). Further, organizations were seen to introduce Emotional Intelligence and Emotion Management to overcome emotional difficulties in unfavourable circumstances (28). These practices essentially indicate that organizations considered their employees as an important asset to strive in the challenging times (29).…”

Section: Pre Covid 19 Phasementioning

confidence: 99%

Wellness Programs an Employee Engagement Technique Pre and during Pandemic: A Systematic Literature Review

Chawla¹,

Sareen²,

Gupta³

2022

ECS Trans.

View full text Add to dashboard Cite

Employee Wellness Programs play a very significant role in the holistic development of an employee. Wellness Programs in the wake of COVID 19 have become an essential requirement for all employees. Living and working during a pandemic coupled with higher stress levels and a time-compressed schedule exemplifies the need for wellness programs as a predominant technique for employee engagement. The present study reviews the theoretical literature about wellness programs, an employee engagement technique, pre and during pandemic between 2017 – 2021 from refereed journals (Web of Science, Science Direct, SCOPUS, JSTOR, ERIC, DOAJ). To address employee issues through wellness programs, a comprehensive systematic review of literature has been done to redesign wellness programs in unprecedented times. The study aims to assess four key dimensions of wellness programs: emotional, intellectual, social, and financial that can help an employee live the best life possibly – mentally, emotionally, and professionally.

show abstract

“…Emotions, emotion management, and emotional intelligence play crucial roles in the work of healthcare professionals ( 3 ). Healthcare professionals often face highly stressful and emotionally demanding situations at work, and frequent exposure to such situations can have negative effects on their mental health and work performance ( 4 ). Ensuring that healthcare professionals have experience with and are equipped with strategies for emotion management is crucial to improving their overall wellbeing and quality of healthcare.…”

Section: Introductionmentioning

confidence: 99%

Tickling the heart: integrating social emotional learning into medical education to cultivate empathetic, resilient, and holistically developed physicians

Hsu,

Fuh,

Liao

2024

Front. Med.

View full text Add to dashboard Cite

ObjectivesAdvancements in technology have improved healthcare quality but shifted the focus to efficiency, negatively impacting patient– doctor relationships. This study proposes integrating social-emotional learning (SEL) into medical education to address this issue.Key argumentsSocial-emotional learning (SEL) is based on social learning theory and has a focus on emotion management, stress management, empathy, and social skills. Through SEL, students can develop social and emotional skills by observing, interacting with, and imitating others. Incorporating SEL into medical education would ensure that physicians develop the social and emotional skills necessary to form positive relationships with patients and to cope with the emotional demands of medical work. SEL comprises six domains, namely, the cognitive, emotion, social, values, perspective, and identity domains. These six domains are closely related to the six core competencies the Accreditation Council for Graduate Medical Education (ACGME) indicated every doctor should possess, which indicates that the domains of SEL are highly relevant within the context of medical education. Furthermore, SEL can lead to the development of empathy, which can improve physicians’ ability to understand patients’ perspectives and emotions, and resilience, which can enable physicians to more effectively cope with the demands of their work, and it can lead to holistic development, with doctors gaining an understanding of both the technical and humanistic aspects of their work.ConclusionIncorporating SEL in medical education would enable doctors to develop key social and emotional skills that would improve their ability to provide holistic medical services and therefore would improve overall medical systems.

show abstract

Emotions, Emotion Management and Emotional Intelligence in the Workplace: Healthcare Professionals' Experience in Emotionally-Charged Situations

Cited by 30 publications

References 31 publications

Are you really smiling? Display rules for emojis and the relationship between emotion management and psychological well-being

Are you really smiling? Display rules for emojis and the relationship between emotion management and psychological well-being

Wellness Programs an Employee Engagement Technique Pre and during Pandemic: A Systematic Literature Review

Tickling the heart: integrating social emotional learning into medical education to cultivate empathetic, resilient, and holistically developed physicians

Contact Info

Product

Resources

About