Emotions toward cognitive enhancement technologies and the body – Attitudes and willingness to use

Rousi, Rebekah; Renko, Roni

doi:10.1016/j.ijhcs.2020.102472

Cited by 9 publications

(3 citation statements)

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“…in gestures, posture and facial features), and may result in specific actions to affirm or cope with the emotion, depending on its nature and meaning for the person having it. Emotions, conscious or unconscious (Bagozzi et al, 1999 ) and linked to affect-laden judgments or beliefs (Rousi and Renko, 2020 ), are deemed central to action taken by consumers (Bagozzi et al, 1999 ; Gaur et al, 2014 ; Huang, 2001 ; Lin and Liang, 2011 ). These emotions are short-term sentiments of positive or negative valence (Bagozzi et al., 1999 ; Erevelles, 1998 ; Haavisto and Sandberg, 2015 ; Richins, 1997 ).…”

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth

et al. 2021

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The purpose of this article is twofold: (1) to investigate the emotions experienced by banking customers when using live chat services and their impact on positive word-of-mouth intentions; and, (2) to identify which dimensions of e-service quality ( accessibility, customer service and support, perceived security/privacy and design ) impact these emotions. A survey was conducted with 682 members of a Web-based panel. Findings demonstrate that emotions, both positive and negative, significantly impact word of mouth. Results further reveal that customer service and support followed by design of live chat services mostly influence consumer emotions. On a practical level, the recommendations provided will improve consumer experience and encourage consumers to use live chat services. This is all the more important since such services are now part of the promotion and contribution of a sustainable mode of consumption that is accessible to all.

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Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth

et al. 2021

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“…A recent study by Rousi and Renko (2020), explores participants' opinions on cognitive enhancement technology. The technological designs were divided into three groups -environmental, on-body (exo) and in-body (endo); the results reflected an increase in negative emotional reactions towards endo technology.…”

Section: Maya and The Stylistic Language Of The Futurementioning

confidence: 99%

That Crazy World We’ll Live in—Emotions and Anticipations of Radical Future Technology Design

Rousi

2020

Human–Computer Interaction Series

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Humans behave and experience technological design in conflicting and contradictory ways. On the one hand, the very mention of the word 'future' conjures expectations of the radically new and unexpected. On the other hand, previous research has shown that people have a threshold level of change and the unexpected that they can cope with. Their expectations are dominated by mental images of familiar associations with what has been previously associated with the future. As a rule, humans cope with incremental changes, yet have difficulty accepting the entirely unfamiliar. This makes it harder to imagine a future of radical technology design and interactions, particularly when attempting to predict possible emotional outcomes. This chapter describes the emotional balance between the familiar and the unfamiliar in design creations, which has also been observed in theories such as the Most Advanced Yet Acceptable (MAYA) theory. The MAYA theory emphasises the complexity and irony of incremental versus radical changes in renewing design language and technological systems for the future. By carefully observing classical cases of previous game-changing technological innovations, including their hype and acceptance curves, a model is proposed that illustrates how a radical design future may be achieved by tapping into emotional, ideological and interactive logic, rather than formalistic (material-based) design choices. The chapter highlights the role that culture and cultural discourse play in cognition and emotions when considering future technology design in terms of 'thinking outside the box'.

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“…Applications and use scenarios for AI are already vast. From scenes of AI-enabled cognitive enhancement technology (see e.g., Rousi and Renko, 2020) to stream-lined migration processes (Molnar, 2019) and predictive healthcare (Bohr and Memarzadeh, 2020), each area brings sets of considerations that will require specific forms of framework to ensure the pillars of the transformative practices' reliability (Kurtz and Schrank, 2007;Spremic, 2017;Nwaiwu, 2018). Reliability, consistency and contingency plans (risk management and mitigation) are pre-requisites for human trust (Saariluoma et al, 2018).…”

mentioning

confidence: 99%

Editorial: Governance AI ethics

Rousi¹,

Saariluoma²,

Nieminen³

2022

Front. Comput. Sci.

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Emotions toward cognitive enhancement technologies and the body – Attitudes and willingness to use

Cited by 9 publications

References 103 publications

Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth

Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth

That Crazy World We’ll Live in—Emotions and Anticipations of Radical Future Technology Design

Editorial: Governance AI ethics

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