Empathy and stress: the mediating impact of the emotional labor strategies on the example of surgical nurses

Załuski, Maciej; Jagielski, Paweł; Makara‐Studzińska, Marta

doi:10.13075/mp.5893.00975

Cited by 2 publications

(4 citation statements)

References 25 publications

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“…Members of medical personnel are characterized by higher resilience compared to other professional groups [13,18,19]. At the same time, they experience higher levels of stress than other professions [2,3,18]. The confirmatory analysis (Figures 2 and 3) shows that overwork has not a negative effect on resilience via the moderating role of contact with patients infected with COVID-19.…”

Section: Discussionmentioning

confidence: 86%

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Stress among nurses from countries variously affected by the COVID-19 pandemic – results collected in Poland and Iran

Piotrowski

Farkhani²,

Makarowski³

2021

Med Pr

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Background: Nursing involves numerous stressful situations, such as overwork, night shifts, responsibility for the patients' health, rapid pace of work, emotional demands, contact with suffering individuals, and patients' aggressive behaviors. The SARS-CoV-2 pandemic is an additional demand on the already demanding profession. Thus, the aim of the current study was to assess the character of the relationship between overwork and subjectively experienced stress, taking into account the moderating role of contact with patients and work in facilities dedicated for COVID-19 patients, and the strategies of coping with stress, including resilience, in countries affected by the pandemic to various degrees. Material and Methods: The study was carried out on 151 Iranian and 158 Polish nurses at the beginning of June 2020. The following research tools were used: the Overwork Climate Scale, the Brief COPE, the Resilience Scale, and the Perception of Stress Questionnaire. The participants were also asked about their contacts with patients infected with COVID-19, and work in facilities dedicated for such patients. Results: Polish and Iranian nurses reported similar levels of overwork, but they differed with respect to the level of subjectively experienced stress and they used different coping strategies to various degrees. Contact with patients infected with COVID-19 and work in facilities dedicated for such patients also moderated the relationship between overwork climate and resilience. Conclusions: Stress levels among Iranian and Polish nurses during the pandemic are different and are related to the intensity of contact with patients infected with COVID-19. Culture and context have an important impact on coping strategies which requires further studies with a multinational approach. Med Pr. 2021;72

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Section: Discussionmentioning

confidence: 86%

“…Nurses play an important role in healthcare teams -they are frontline workers who come into contact with a wide variety of patients. Thus, they face high occupational risk [2].…”

Section: Introductionmentioning

confidence: 99%

Stress among nurses from countries variously affected by the COVID-19 pandemic – results collected in Poland and Iran

Piotrowski

Farkhani²,

Makarowski³

2021

Med Pr

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“…In the latter case, the emotional burden is greater. Summarising the results of both studies, it should be noted that the EQ level in nurses was significantly higher compared to that obtained in a study of the general Polish population (Załuski et al, 2020). The most common EL strategy was DA and suppression of experienced emotions.…”

Section: Research Resultsmentioning

confidence: 59%

“…The empathy quotient (EQ) is a person's ability to initiate processes to understand the other person's experience by sharing emotions and maintaining a neutral observer's attitude. EQ usually increases psychological well-being and the quality of contact with patients (Załuski et al, 2020). However, excessive empathising accompanied by DA strategies can lead to signs of vicarious suffering.…”

Section: Research Resultsmentioning

confidence: 99%

Emotional burden in social professions and its implications – presentation of own research results against a literature review

Załuski,

Makara-Studzińska

2023

Psychiatr Psychol Klin

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The article presents an overview of emotional burdens that are typical of social professions, along with their causes, protective factors, and health implications. Particular attention is given to the demands associated with social interactions occurring between those helping and those asking for help, which are expressed by interpersonal communication. The subject matter is discussed using examples from the work environment of health care workers and staff at emergency call centres. The results of own research are compared with the findings of other current studies. The introduction presents information on the sources of emotional burden experienced by health care employees, taking into account the changes caused by the COVID-19 pandemic. The requirements associated with interpersonal communication are discussed using the concept of emotional labour. In the following part, the adverse consequences of emotional labour ‒ such as occupational burnout syndrome and health problems ‒ are discussed. They are illustrated with the results of our own study. The problems identified fall within two main domains. First, relationships linking emotional labour to the levels of empathy, work engagement, and professional burnout are examined. The second issue encompasses the predictors of job burnout including the demands of the work environment, marital status, and childcare burden, as well as personal resources in the form of the levels of perceived stress, generalised self-efficacy, and active hobbies. Negative changes pertaining to the levels of helplessness, burnout, and overweight and obesity relating to work during the first wave of the COVID-19 pandemic are also presented. The final part includes a summary and conclusions.

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Empathy and stress: the mediating impact of the emotional labor strategies on the example of surgical nurses

Cited by 2 publications

References 25 publications

Stress among nurses from countries variously affected by the COVID-19 pandemic – results collected in Poland and Iran

Stress among nurses from countries variously affected by the COVID-19 pandemic – results collected in Poland and Iran

Emotional burden in social professions and its implications – presentation of own research results against a literature review

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