Empirical analysis of the cross-cultural information searching and travel behavior of business travelers: A case study of MICE travelers to Qatar in the Middle East

Abulibdeh, Ammar; Zaidan, Esmat

doi:10.1016/j.apgeog.2017.06.001

Cited by 31 publications

(23 citation statements)

References 34 publications

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“…Although previous studies have discussed the interrelationships between travel, risk, and disasters [12][13][14][15][16][17][18][19], these studies have not specifically addressed the type of changes that occurred due to COVID-19, which is beyond anything experienced previously at such a global scale. Furthermore, although many scholars' focus on the tourism industry is undoubtedly on the implications of COVID-19 travel restrictions, few studies have focused on the changing behaviors of tourists due to COVID-19 as a result of cultural differences.…”

Section: Introductionmentioning

confidence: 99%

Understanding Consumer Travel Behavior during COVID-19

et al. 2021

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Since the COVID-19 outbreak worldwide, the global tourism industry has taken a severe hit. To fully understand the impact of the pandemic on tourists’ travel behavior, an intercultural survey was carried out through a large-scale online questionnaire. This survey aims to determine whether cultural differences and different ages might play a role in tourists’ behavior during the COVID-19. Data collected from 942 respondents from mainland China and overseas through different age groups were subjected to data analysis. The results demonstrate cognition and consumer behavior differentiate culturally and significantly between different ages, which is highlighted when they choose travel modes, transportation, and companions. The implications of the study are also provided in the end.

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Section: Introductionmentioning

confidence: 99%

Understanding Consumer Travel Behavior during COVID-19

et al. 2021

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“…The norm, in turn, empowered opportunities for entrepreneurs to design, manufacture and market appealing products within said segment (Sandikci and Ger, 2002). More so in recent years, multiple researchers have extended their professionalism to understand the travelling impressions of this demographic as culturally embedded tourists, in view of brand equity, cultural transparency, religious proximity in marketed offerings and level of cultural-related proficiencies (Abulibdeh and Zaidan, 2017;Alserhan et al, 2018;Battour and Ismail, 2016;Eid and El-Gohary, 2015;Mannaa, 2019;Nurdiansyah, 2018;Shafaei, 2017). Patronized on religious guidance, the importance of "Halal" certifications, as well as Quran symbolic, has not been overlooked towards influencing the intentions, further behaviours and loyalty within this segment (Mohd Suki and Abang Salleh, 2018;Abang Salleh and Mohd Suki, 2019;Floren et al, 2019).…”

Section: Introductionmentioning

confidence: 99%

The chain effects of service innovation components on the building blocks of tourism destination loyalty: the moderating role of religiosity

Liat

Nikhashemi

Dent

2020

JIMA

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Purpose Having Middle Eastern tourism industry as the context, this study aims to examine the impact of the four main dimensions within service innovation (i.e. product, process, organizational and marketing innovations) on tourist satisfaction; subsequently, towards the development of destination loyalty. Realized that religiosity prevails as an important social force that shapes individual behaviours, this study, hence, placed further assessment upon its moderating role, specifically in the relationships between tourist satisfaction and destination loyalty. Design/methodology/approach With adopting the approach of self-structured questionnaire, 214 usable responses had been collected for this study. Obtained data was then analyzed by conducting exploratory factor analysis, confirmatory factor analysis and multiple linear regression analysis through the usage of structural equation modelling. Findings Analysis of obtained data has revealed all the investigated dimensions within service innovation as active predictors to tourist satisfaction, with the exception of product innovation, while having marketing innovation being of highest significance. In turn, tourist satisfaction is found to greatly influence the formation of destination loyalty. Findings then provide notable indication on religiosity as a moderating factor to the proposed relationships within the investigated framework, between service innovation and tourist satisfaction, as well as tourist satisfaction and destination loyalty. Originality/value This study, thus, revealed the level of religiosity, particularly from the standpoint of Islamic perspectives, in playing a critical role towards predicting capability of service innovation on tourist satisfaction, and further, destination loyalty. Contributions hereby lie on theoretical and pragmatic insights concerning aspects of service and Islamic marketing within today’s tourism front.

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“…From a customer return on investment point of view, hotel managers and app developers should remind that global hotel guests increasingly use hotel apps while travelling abroad. Most international tourists acquire travel information through online (Abulibdeh and Zaidan, 2017). Because it is hard for international tourists to have a direct experience regarding their destinations, they usually gather necessary information through a search of hotel apps and websites and also by looking at reviews on travel websites (Lee et al, 2020) and hotel apps.…”

Section: Managerial Implicationsmentioning

confidence: 99%

How can hotel smartphone apps enhance hotel guest experiences? An integrated model of experiential value

Kim

Huh

Song

et al. 2021

JHTT

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Purpose The purpose of this study was to investigate relationships among the experiential value of hotel apps, the cognitive and affective evaluation of hotel apps users, hotel apps users’ satisfaction and their endorsement for the hotel apps. Specifically, this study examined the relationships that enhance hotel guests’ experiences through hotel apps. Design/methodology/approach The measurement items were developed through extensive literature review. This study used a web-based survey to test an integrated model of the experiential value. With a total of 320 usable samples, partial least squares structural equation modeling was carried out to identify key “driver” constructs and validate the proposed model. Findings A significant relationship was found in the playfulness of hotel apps and hotel guests’ cognitive and affective evaluations of the hotel apps, which positively influence hotel guests’ satisfaction and their endorsement for the hotel apps. Hotel apps should create fun and entertainment features in the hotel apps so that the users of hotel apps can be enjoyable during their usage. In addition, providing hotel apps users with time saving and easy use of the hotel apps can affect their satisfaction and endorsement for the hotel apps. Originality/value This study confirmed the positive links among hotel apps users’ experiential value, their cognitive and affective evaluation of the hotel apps, their satisfaction of using the hotel apps and their endorsement for the hotel apps. This study also revealed that hotel apps can be hotels’ effective communication tool that enhances existing and potential customers’ overall experiences.

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Empirical analysis of the cross-cultural information searching and travel behavior of business travelers: A case study of MICE travelers to Qatar in the Middle East

Cited by 31 publications

References 34 publications

Understanding Consumer Travel Behavior during COVID-19

Understanding Consumer Travel Behavior during COVID-19

The chain effects of service innovation components on the building blocks of tourism destination loyalty: the moderating role of religiosity

How can hotel smartphone apps enhance hotel guest experiences? An integrated model of experiential value

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